Harpreet Kaur
Surrey,Surrey
Summary
As an aspiring recent graduate, I am excited about the opportunity to join the City of Surrey's IT Service Desk team. This role aligns perfectly with my qualifications and passion for delivering exceptional customer service. With my CompTIA Net+ certification and knowledge of IT infrastructure, I am well-prepared to be the first point of contact for City of Surrey staff seeking technical assistance. I am eager to assist in resolving technical issues and incident management, working collaboratively with internal teams, and providing support for various IT services.
Overview
4
4
years of professional experience
Work History
Healthcare Patient Watcher
Paladin Security Group
02.2023 - Current
- Working in healthcare to deal with senior and certified patients in order to help them get proper healthcare facilities
- Experienced in resolving issues of patients and working under the instructions of doctors, nurses, and other staff members.
House Manager
Peri Peri Original
01.2020 - 06.2021
- Showcased team working by training new staff and making positive connections with employees and customers
- Faced customers via phone calls, and emails and increased customer satisfaction
Education
NETWORK + - NETWORKING
COMPTIA NETWORK+
11.2023
Associate of Science - Computer Science
Columbia College
Vancouver, BC08.2023
Skills
- Extensive knowledge of IT infrastructure, software ecosystems, computer hardware, and related applications
- Good communication skills and ability to assist customers
- Able to troubleshoot and follow the troubleshooting steps to resolve technical problems
- Exceptional capabilities to create positive relationships with coworkers and make productive bonds with key partners
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
- Comfortable to go the process of Police Information Check.
- Able to provide any required proof for the qualifications
- I am excited about the opportunity to contribute to the City of Surrey's mission and provide exceptional IT support to help build vibrant and sustainable communities. I look forward to the possibility of joining your team and contributing to the continued success of the City of Surrey.
Timeline
Healthcare Patient Watcher
Paladin Security Group
02.2023 - Current
House Manager
Peri Peri Original
01.2020 - 06.2021
NETWORK + - NETWORKING
COMPTIA NETWORK+
Associate of Science - Computer Science
Columbia College
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