HARPREET KAUR
Surrey,BC
Summary
Efficient billing professional with 9 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Coastal Pacific Xpress
06.2020 - 05.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and submitted monthly billing reports to management for financial overview.
- Utilized various software programs to process customer payments.
Billing Manager
RIG Logistics
02.2014 - 05.2020
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Generated and distributed monthly customer statements.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Process customer payments and apply them to customer accounts
- Issuing the Credit notes or discount to customer if it applies.
- Update freight rates in the system according their contract terms.
- Update customers fuel rate in Truckmate software weekly
- Creation of new charge code and rate sheet as per Operation Department requirements .
Education
Master of Science - Information Technology
Punjab Technical University
Jalandhar05.2009
Master of Arts - English Literature
Punjab University
Chandigarh05.2005
Skills
- Google Drive
- Billing Systems and Software Expertise : Truckmate, Axon, A1 Accelos
- Billing Portal Expertise : DLT, Syncada,Bluejay,Costco Google drive, Maple leaf portal,Capstone,Ice river
- Billing Dispute Resolution
- Month-End Closing Procedures
- Accounts Receivable Expertise
- Invoicing Proficiency
- Microsoft Office, Microsoft Excel
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Billing Specialist
Coastal Pacific Xpress
06.2020 - 05.2023
Billing Manager
RIG Logistics
02.2014 - 05.2020
Master of Science - Information Technology
Punjab Technical University
Master of Arts - English Literature
Punjab University
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