Harpreet Kaur
Surrey,BC
Summary
CONTACT Adaptable student with knowledge of account development, brand management and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals. Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. Results-oriented professional with 5years of work experience and a proven knowledge of campaign management, client relationship management and competitive analysis.
Overview
4
4
years of professional experience
Work History
Receptionst
Arbutus Long Term Care Home
06.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
Supervisor
Shell Gas Station
01.2021 - 05.2022
- Trained new employees on company policies and strong sales techniques
- Responded promptly to customer queries to increase overall satisfaction
- Monitored competitor trends and market shifts to maintain company relevance
- Updated and expanded client databases within assigned territory.
- Cold called potential customers to generate leads.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Forecasted sales numbers to gauge product and campaign success.
- Stayed current on customer trends and requirements.
- Followed up with customers after sales to gain feedback
- Used knowledge of company products and services to recommend solutions to customers
- Entered customer transaction information into company databases.
- Highlighted new products and company promotions during sales pitches.
Cashier
Hortons
04.2020 - 11.2020
- Counted cash drawers at beginning of shifts to verify correct amounts
- Computed and recorded totals of transactions.
- Helped customers locate merchandise.
- Bagged or boxed merchandise and prepared packages for shipment.
- Supervised others and provided on-the-job training.
- Greeted and informed customers of products, fostering positive store experiences
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Resolved and de-escalated issues to address customer concerns.
- Built and maintained positive working relationships with co-workers.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained inventory and store visual presentation to meet customer needs
- Delivered service excellence through all points of contact.
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts
- Provided product information and resolved concerns to assist customers
- Bagged or boxed merchandise and prepared packages for shipment.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Senior Sales Associate
7-ELEVEN
05.2019 - 12.2019
- Greeted and informed customers of products, fostering positive store experiences
- Maintained inventory and store visual presentation to meet customer needs
- Delivered service excellence through all points of contact.
- Resolved and de-escalated issues to address customer concerns.
- Attended training to refresh on current procedures and learn process improvements
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Leveraged POS system to perform purchase transactions for team members and customers
- Employed technology systems to locate products or place online customer orders
- Built and maintained positive working relationships with co-workers.
- Provided efficient and courteous service to customers.
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases.
Education
Master Of Business Administration (M.B.A - International business logistic management
saint claire collage
Master - Commerce In Accountancy
GNDU university
High School Diploma - undefined
Sant Hera das collage
Skills
- Advanced
- ADDITIONAL SKILLS
- Professional Integrity
- Strong Communication and Interpersonal Skills
- Clerical Support
- MS Office
- Teambuilding
- Planning and Coordination
- Decision-Making
- Data Entry
Accomplishments
- Client Needs Assessment
- Time Management
- Proper Staffing
- Pricing and Labeling
- Account Management
- Product Demonstrations and Presentations
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Receptionst
Arbutus Long Term Care Home
06.2022 - Current
Supervisor
Shell Gas Station
01.2021 - 05.2022
Cashier
Hortons
04.2020 - 11.2020
Senior Sales Associate
7-ELEVEN
05.2019 - 12.2019
Master Of Business Administration (M.B.A - International business logistic management
saint claire collage
Master - Commerce In Accountancy
GNDU university
High School Diploma - undefined
Sant Hera das collage
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