Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

HARPREET KAUR

Software Developer
Calgary,AB

Summary

Software Engineer Intern dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Front End Developer-Intern

Busy QA
04.2022 - Current
  • Coded using HTML, CSS, Bootstrap and JavaScript to develop features for both mobile and desktop platforms.
  • Produced websites compatible with multiple browsers.
  • Designed and updated layouts to meet usability and performance requirements.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Developed software for desktop and mobile operating systems.
  • Introduced agile methodologies and development best practices to division to enhance product development.
  • Updated old code bases to modern development standards, improving functionality.

Mobile Technician/Repair Engineer

Rogers Wireless
Toronto, ON
09.2020 - 05.2022


  • Escalate Tickets and Incidents if not resolved in timely manner and close the tickets after successfully resolving the issue
  • Complete all repairs within a predefined time frame
  • Work with other departments and help perform troubleshooting analysis of WeFix services to identify infrastructure issues
  • Ensure, the mobile workshop or workbench and surrounding area are always presentable and maintained to a high standard
  • Keep customers proactively informed of any delays or problems by email, phone or Repair-Q update
  • Provide clear and concise technical information to customers
  • Collect feedback and referrals from customers
  • Installed and configured new devices and system components.
  • Participated in team-building activities to enhance working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared variety of different written communications, reports and documents.
  • Monitored company inventory to keep stock levels and databases updated.

Customer Relationship Agent

Miratel Solutions Inc
Toronto, ON
02.2020 - 09.2020
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to complete projects on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Keep records of all conversations in our call center database using CRM
  • Meet personal/team qualitative and quantitative targets
  • Recognize document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Used Microsoft Word and other software tools to create documents and other communications.

Technical Support Representative

ITech Wireless
Toronto, ON
09.2016 - 11.2019
  • Respond emails from customers and assist with appointment bookings
  • Validation of apple and other mobile products
  • Upgrade firmware of different mobile/tablet products
  • Performing Functional and GUI testing on the application using various combinations (positive & negative testing)
  • Train new employees and explained protocols clearly and efficiently
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Test and repair all mobile devices and other hardware components
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded promptly to incoming sales leads and requests for technical support.

Education

Advanced Diploma - Computer System Technician

George Brown College
08.2014 - 04.2016

Bachelor of Technology - Computer Science

Punjab Technical University
Punjab, India
08.2009 - 07.2013

Skills

Database: SQL Server, Mysql, Join tables/basic queries, inner/outer joins, basic understanding of relational databases

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Timeline

Front End Developer-Intern

Busy QA
04.2022 - Current

Mobile Technician/Repair Engineer

Rogers Wireless
09.2020 - 05.2022

Customer Relationship Agent

Miratel Solutions Inc
02.2020 - 09.2020

Technical Support Representative

ITech Wireless
09.2016 - 11.2019

Advanced Diploma - Computer System Technician

George Brown College
08.2014 - 04.2016

Bachelor of Technology - Computer Science

Punjab Technical University
08.2009 - 07.2013

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HARPREET KAURSoftware Developer