HARPREET JOHAL
Vaughan,ON
Overview
3
3
years of professional experience
Work History
Security Service Technician
Telus International
10.2022 - Current
- Enhanced security system efficiency by performing regular maintenance and updates on equipment.
- Reduced false alarms by conducting thorough inspections and addressing potential issues proactively.
- Increased customer satisfaction by providing timely and effective technical support for security systems.
- Streamlined installation processes, ensuring smooth implementation of security devices at client sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Mdj Technician
Az3 Enterprises
08.2022 - 10.2023
- Educated customers on effective use of security systems
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems
- Educated customers on proper ways to use security systems after completing tests and repairs
- Installed access and elevator controls, alarms and video surveillance systems.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Field Service Technician
Bell Technical Solutions
06.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Managed on-site and off-site installation, repair, maintenance and test tasks
- Followed safety procedures to avoid injuries in field.
Education
Diploma: Mechanical Engineering Technology -
Seneca College of Applied Arts And Technology
North York, ONSkills
- Safety Requirements
- Electrical Components
- Complaint Resolution
- Product Knowledge
- Call Management
- Call Center Operations
- Customer Service
- Service Recommendations
- Customer Assistance
- Behavioral Observations
- Hazardous Items Knowledge
Languages
English
Full Professional
Timeline
Security Service Technician
Telus International
10.2022 - Current
Mdj Technician
Az3 Enterprises
08.2022 - 10.2023
Field Service Technician
Bell Technical Solutions
06.2021 - 07.2022
Diploma: Mechanical Engineering Technology -
Seneca College of Applied Arts And Technology