Harpreet Harpreet
Surrey
Overview
9
9
years of professional experience
Work History
Sales Manager
Airtel
02.2022 - 02.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Data Service Engineer
Connect Broadband
02.2017 - 01.2022
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Data Service Engineer
BSNL Telephone Exchange
07.2016 - 01.2017
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Performed periodic testing of all networks and systems.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Network Engineer
Punjab National Bank
01.2016 - 06.2016
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Education
Bachelor Of Technology - Computer Science
Punjab Technical University
Punjab04.2017
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Strategic planning
- Goal setting
- Persuasive negotiations
- B to B sales
- Positive and upbeat
- Sales operation
- Rapport and relationship building
- PC installation
- Hardware and Software installation
- Networking Expert
- CCTV installation
- Fibre Splicing skills
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Manager
Airtel
02.2022 - 02.2025
Data Service Engineer
Connect Broadband
02.2017 - 01.2022
Data Service Engineer
BSNL Telephone Exchange
07.2016 - 01.2017
Network Engineer
Punjab National Bank
01.2016 - 06.2016
Bachelor Of Technology - Computer Science
Punjab Technical University