Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harpreet Harpreet

Surrey

Overview

9
9
years of professional experience

Work History

Sales Manager

Airtel
02.2022 - 02.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Data Service Engineer

Connect Broadband
02.2017 - 01.2022
  • Installed, configured and tested equipment on specialized platforms.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Provided customer feedback to team to facilitate project road map and relationship planning.

Data Service Engineer

BSNL Telephone Exchange
07.2016 - 01.2017
  • Installed, configured and tested equipment on specialized platforms.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Performed periodic testing of all networks and systems.
  • Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.

Network Engineer

Punjab National Bank
01.2016 - 06.2016
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.

Education

Bachelor Of Technology - Computer Science

Punjab Technical University
Punjab
04.2017

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Product knowledge
  • Sales expertise
  • Strategic planning
  • Goal setting
  • Persuasive negotiations
  • B to B sales
  • Positive and upbeat
  • Sales operation
  • Rapport and relationship building
  • PC installation
  • Hardware and Software installation
  • Networking Expert
  • CCTV installation
  • Fibre Splicing skills

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Sales Manager

Airtel
02.2022 - 02.2025

Data Service Engineer

Connect Broadband
02.2017 - 01.2022

Data Service Engineer

BSNL Telephone Exchange
07.2016 - 01.2017

Network Engineer

Punjab National Bank
01.2016 - 06.2016

Bachelor Of Technology - Computer Science

Punjab Technical University

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Harpreet Harpreet