Harpreet Dhaliwal
STUDENT
Surrey,BC
Summary
Dynamic leader and problem-solver with a proven track record at Vishal Mega Mart, excelling in customer service and team leadership. Enhanced team performance through motivational skills and training, achieving notable efficiency in cash handling and customer satisfaction. Adapted to high-traffic demands, ensuring accurate financial reporting and fostering strong customer relationships. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Cashier Team Lead
Vishal Mega Mart
MOGA, PUNJAB
03.2023 - 05.2024
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Cashier
Vishal Mega Mart
MOGA, PUNJAB
04.2022 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Coffee Shop Worker
Baristas Coffee Company
MOGA, PUNJAB
01.2021 - 12.2021
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Associate of Arts - Arts Education
Alexander College
Vancouver, BC 09.2024 - 09.2026
Skills
Customer Service
Team Leadership
Positive Attitude
Adaptability and Dependability
Cash handling expertise
Upselling strategies
Punctual and Reliable
Motivational Skills
Problem-solving abilities
Critical Thinking
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Associate of Arts - Arts Education
Alexander College
09.2024 - 09.2026
Cashier Team Lead
Vishal Mega Mart
03.2023 - 05.2024
Cashier
Vishal Mega Mart
04.2022 - 02.2023
Coffee Shop Worker
Baristas Coffee Company
01.2021 - 12.2021