Harpreet Brar
Calgary,AB
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.
Overview
3
3
years of professional experience
Work History
Mortgage Broker
Breezeful Inc.
Calgary, AB
04.2024 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Call Center Representative
Alpine Credit LTD
Surrey, BC
10.2022 - 04.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Engaged in learning and development opportunities to promote continued performance improvement.
Customer Service Representative
Telus Communications
Surrey, BC
01.2022 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Trained new personnel regarding company operations, policies, and services.
Cashier
Tim Hortons
Vancouver, BC
09.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Mortgage Broker License
UBC
09.2022
Business Administration
Cambrian College
Sudbury, Ontario08.2021
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Responding to Difficult Customers
- Calm and Professional Under Pressure
Languages
English
Hindi
Punjabi
Timeline
Mortgage Broker
Breezeful Inc.
04.2024 - Current
Call Center Representative
Alpine Credit LTD
10.2022 - 04.2024
Customer Service Representative
Telus Communications
01.2022 - 10.2022
Cashier
Tim Hortons
09.2021 - 01.2022
Mortgage Broker License
UBC
Business Administration
Cambrian College