HARPREET BRAR
Summary
Goal-oriented Administrative Coordinator with 4+ years of experience creating reports and maintaining confidentiality. Seeking a full-time position with a growth-oriented organization which can efficiently utilize capacity to enhance Organizational growth. Highly organized, team-oriented professional with exceptional communication & problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
GLOBAL MECHANICAL / WINNIPEG HOME SERVICES
08.2021 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Ensures all relevant information is received either in verbal or written format
- Ensures all calls documented following corporate procedure
- Assists with administrative projects as needed
- Scheduling and Dispatching technicians, creating work orders and Invoices
- Assigns the Afterhours technicians within the appropriate geographical area in order to provide effective and time-efficient service for all client and staff
- Assign and schedule service tickets for Technicians based on priority and technician skills
- Manage the dispatch board & Modify dispatch schedule throughout day as tasks and requirements change
- Maintaining documentation according to established processes and procedures
- Generating invoices & collecting payment , creating and closing work orders
- Handling commercial & residential all HVAC, HRV, Plumbing services
- Managed efficient teams of up to 20 employees
Customer service Representative
ONTARIO PROVINCIAL COVID VACCINE HELP LIN (Term)
12.2020 - 07.2021
- Answer's approx 80 inquiries and booking covid vaccine appointment
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Uses specialized knowledge in multiple functional areas
- Liaises with internal divisions, Emergency Services, and contracted service providers
- Verifying eligibility and taking information for booking covid vaccine
- Understanding and explaining the requirements and criteria
- Scheduling, cancellation and other general requirement
- Responded to customer requests for products, services, and company information
Administrative assistance / Permit Clerk
SOCIETY OF MANITOBANS WITH DISABILITIES
03.2019 - 11.2020
- Explains application processes and applicable ordinances, in person, by phone and by written communication
- Maintains complex filing system either manually or through use of computer software; handles incoming and outgoing mail, Prepares and issues permits and licenses
- Collects fees related to the permits and licenses and prepares the daily cash reports; Issues receipt, Performs clerical duties for the municipal Clerk
- Prepares monthly and annual reports, uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments
- Schedule meetings and appointments
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Team Lead
CITY OF WINNIPEG
02.2019 - 11.2020
- Answers inquiries and complaints received on all 311 access channels
- Uses specialized knowledge in multiple functional areas
- Liaises with internal divisions, Emergency Services, and contracted service providers
- Handling queries, complains and Transferring calls as required
- Dealing with varying personalities of internal and external clients
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Managed schedules, accepted time off requests and found coverage for short shifts
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Supervisor
24-7 INTOUCH
07.2016 - 01.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Taking Inbound calls and making outbound calls, Data entry and sending email
- Working on multiple monitors, Giving floor support as well
- Enters, retrieves and interprets data in customer relationship management
- Oversee day-to-day operation and Monitor team performance and report on metrics
- Interprets and provides information on compliance requirements for applicable legislation, by- laws, policies and procedures
- Recognize high performance and monitoring calls
Team Leader
TELESOUTIONS
04.2015 - 07.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Taking Inbound calls and making outbound calls, Data entry and sending email
- Monitoring day to day activities and Conducts research and analysis to develop service options for interested parties
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Interprets and provides information on compliance requirements for applicable legislation, by- laws, policies and procedures.
Education
BBA - Business Administration
DIMAT
Raipur2015
Post Grad - International Business
Red River College
Winnipeg2017
High School Diploma -
BMV
Raipur2012
Certificate - Indigenous- W’daeb Awa Ewe
Dynasty
Winnipeg, MB2020
Skills
- Optimistic, hard worker, graceful behavior with everyone, independent & fast learner
- Instill positive attitude in peers, excellent team player, Agile multi tasked
- Self-motivated and fast learner, committed to delivering quality customer service
- Problem Solving, Adaptability and patient
- Management/Leadership skills
- QuickBooks, Smart service & M helpdesk
- Analytical and Critical Thinking
- Project Management
- MS Office Expertise
- Applicant Support and Service
Certification
-Mental heath Essential Learning level 1
-Worker Health and Safety Awareness
-Working Alone or In Isolation Awareness & Fire Extinguisher
-Harassment and Respectful Workplace Training
-Ergonomics and Musculoskeletal Injury (MSI) Awareness
-WHMIS 2018: Globally Harmonized System (GHS)*
-Workplace Hazardous Materials Information System (WHMIS)
-Indigenous - W’daeb Awa ewe
-Manitoba health food handler training certificate
-Certification in Microsoft office and Tally Erp9
Timeline
Service Coordinator
GLOBAL MECHANICAL / WINNIPEG HOME SERVICES
08.2021 - Current
Customer service Representative
ONTARIO PROVINCIAL COVID VACCINE HELP LIN (Term)
12.2020 - 07.2021
Administrative assistance / Permit Clerk
SOCIETY OF MANITOBANS WITH DISABILITIES
03.2019 - 11.2020
Team Lead
CITY OF WINNIPEG
02.2019 - 11.2020
Supervisor
24-7 INTOUCH
07.2016 - 01.2018
Team Leader
TELESOUTIONS
04.2015 - 07.2016
BBA - Business Administration
DIMAT
Post Grad - International Business
Red River College
High School Diploma -
BMV
Certificate - Indigenous- W’daeb Awa Ewe
Dynasty
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