Harpreet Bhullar
Edmonton,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
General Bank of Canada
Edmonton, AB
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Relations Associate
HGS
Edmonton, AB
06.2019 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Assisted as Support for coaching and mentoring of new employees.
Retail Store Manager
Shell Gas Station
Moose Jaw, SK
01.2018 - 06.2019
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Met store targets consistentlyand increased store revenue by 20%.
- Determined layout of store merchandise for visual appeal to consumers.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Created timely and accurate inventory, cash and production reports for senior managers.
Store Manager
Singh’s Grocery Store
Brampton, ON
06.2014 - 12.2017
- Managed & handled inventory.
- Did store inventory orders via meeting various vendors
- Developed store strategies to raise customer pools, expand store traffic and optimize profitability.
- Met sales goals by training, motivating, mentoring and providing feedback to store staff.
- Ensured high levels of customers satisfaction through excellent service
Education
Postgraduate diploma - Human Resources
Lambton College
Sarnia,ON04.2014
Master's in Computer Science -
K.S.K.W College
Nashik, India04.2012
Bachelor in Computer Science -
K.S.K.W College
Nashik, India04.2010
Skills
- Sales expertise and order fulfillment
- Serve as an chat agent working from home, typing speed of 70-75 wpm
- Strategic sales knowledge
- Account management , Organization and Time management
- Excellent work ethic and teamwork
- Flexible , adaptable and relationship-building
- Upselling Products and Services
- Customer Experience
- Upbeat and Positive Personality
- Customer Inquiry Response
Languages
- English
- Punjabi
- Hindi
- Marathi
Timeline
Customer Service Representative
General Bank of Canada
02.2024 - Current
Customer Relations Associate
HGS
06.2019 - 02.2024
Retail Store Manager
Shell Gas Station
01.2018 - 06.2019
Store Manager
Singh’s Grocery Store
06.2014 - 12.2017
Postgraduate diploma - Human Resources
Lambton College
Master's in Computer Science -
K.S.K.W College
Bachelor in Computer Science -
K.S.K.W College