HAPRREET BAJWA
Brampton
Summary
Seeking a role with challenges and opportunities to achieve organizational objectives, creating a resilient workforce capable of overcoming obstacles. Excited about working in a dynamic, challenging environment to enhance skills. Known for being courteous & detail-oriented.
Overview
20
20
years of professional experience
Work History
Assistant Guest Relations Manager
Innovations & Renovations Inc.
12.2019 - Current
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.
- Successfully developed and led a top-performing team in implementing production operations
- Direct day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives and an eight-member team with related direct reports.
- Ensure delivery of high-quality services to clients for achieving a high Customer satisfaction.
- Focused expertise in all aspects of coordination from sales to execution with a proven ability to lead and motivate high performance teams and maintain positive relations.
- Maximize productivity and management systems by establishing specific goals and managing operations.
- Optimized organizational operation and facilitated decision making by examining problem-solving and techniques.
- Plan, organize and direct distribution operation to ensure optimal return on investment for the organization benefits.
- Demonstrated exceptional team building capability which ultimately led to maximum financial performance and employee satisfaction.
- Supported external vendor systems to integrate with internal processes and facilitate their payment process.
- Developed an in-depth insight into the issues and operational challenges of the client's organization and created a business continuity plan with the same client for repeat business.
- Resource planning as per the project scope/cost/timelines.
- Enhanced guest satisfaction through prompt resolution of inquiries and complaints.
- Streamlined communication processes between departments to elevate guest experience.
- Developed training materials to improve staff engagement and service consistency.
- Coordinated special events, ensuring seamless execution and positive guest interactions.
Office Administrative (Logistics Supervisor)
Joseph Haulage Canada Corp.
09.2017 - 12.2019
- Coordinated, assigned and reviewed the work of the employees engaged in the following duties: Shipping, receiving, storing, distributing and maintaining inventories of products.
- Processed purchasing (finance/accounting) transactions.
- Dispatched Crews; scheduling transportation crews and routes.
- Scheduling appointments and meetings with clients.
- Supervised and managed team of dispatchers and other office administration staff.
- Established work schedules and procedures and coordinated activities with other work units or departments.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Prepared and sent outgoing faxes, mails and couriers.
- Answered telephone and electronic queries and relayed telephone call and messages.
- Coordinated and scheduled external/internal meetings and appointments for the VP.
- Good understanding of admin and customer service.
- Strong management, leadership & communication skills towards
- Owners Management, Annual Events, Staff parties, Internal affairs and outdoor plans if any arrive.
- Negotiating with suppliers of different streams to get our Job done in a smooth way with available budgets.
Business Executive Manager
V.J. Logistics
04.2013 - 06.2017
- Built and maintained relationships with prospects and existing clients.
- Established work schedules and procedures.
- Planned and organized and evaluated the activities of departments responsible for operational logistics of organization.
- Coordinated, assigned, edited and reviewed administrative work such as word processing; record keeping and filing, data entry, and other activities involving general office and administrative skills.
- Reported and prepared documentation and oversaw finance/accounting transactions.
- Trained workers in job duties, safety procedures and company policies.
- Resolved work-related problems and prepared and submitted progress and other reports to the employer.
- Answered telephone and electronic queries and relayed telephone calls and messages.
- Coordinated and scheduled external/internal meetings and appointments for the VP and CEO.
- Knowledge of all the latest Government rules and applications and updating the same in all organization standard operating procedures document base.
Customer Relations Manager
Bakshi Overseas
01.2009 - 02.2013
- Building and maintaining relationships with clients and key personnel within Customer companies.
- Conducted business reviews to ensure clients are satisfied with their products and services.
- Established work priorities and ensured procedures are followed and deadlines are met.
- Opened and distributed incoming regular and electronic mail and other material and coordinated the flow of information internally and with other departments and organizations
- Scheduled and confirmed appointments and meetings.
- Addressed questions and managed communications with clients.
Assistant Manager
Kotak Mahindra Bank
06.2008 - 11.2008
- Assigning Duties to Team Leaders such as Monthly Targets.
- Making Pan India Report for Kotak Mahindra Bank Credit Cards Division.
- Provided full range of secretarial duties and assists with the management of electronic mail.
- Prepared and sent outgoing faxes, mails and couriers
- Sorted incoming mail, faxes and courier deliveries for distribution
- Prepared and sent outgoing faxes, mails and couriers
- Answered phone calls and forwarded it to the appropriate staff member
- Ensured confidentiality of sensitive information
- Coordinated the maintenance of the office equipment and re- stacked office supplies.
Group Orientator in Brand & Business
Air Hostess Academy
08.2007 - 11.2007
- Giving Presentations (School/Center & Mega Presentations)
- Enrolled Candidates
- Enquiry Handling
- Making Reports.
Quality Head (Call Centre)
Vee Em Infocentre Pvt. Ltd
07.2006 - 06.2007
- Provided Quality Training
- Heading the team of 5 QA’s
- Reporting: Sales Report, Connect Report and Quality Report Analysis
- Giving feedback to agents
- Interaction with clients.
Assistant Manager
EIH Limited (Oberoi’s) Trident Hilton
03.2005 - 12.2005
- Mainly brand awareness of the Trident Hilton Hotels in India, aiming at the domestic market, making people aware of the brand, giving them information about various locations, its features and special benefits.
- Promoting ongoing holiday packages and making reservations for walk in guests at the airport.
- Enrolling guests in a world famous guest loyalty membership programme called Hilton Honors Programme.
- Making weekly reports of revenue, summary and feedback.
- Handling queries and taking care of 100% guest satisfaction.
Education
Diploma - Hospitality, Travel & Tourism and Aviation & Persona Enhancement
Air Hostess Academy
DehraDun, India01.2004
High School - Grade 9 -12
G.N.F.C.S - Mussoorie
Mussoorie, India01.2003
Skills
- Adaptable learner
- Proactive initiator
- Systematic workflow coordination
- Proficient in managing multiple tasks
- Experienced in meeting tight deadlines
- Clear and concise speaking
- Keen eye for detail
- Guest relations management
- Proficient in customer service
- Efficient data input
- Proficient in handling incoming calls
- Effective client relations
- Skilled at adapting to rapid changes in workflow
- Effective schedule coordination
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Guest Relations Manager
Innovations & Renovations Inc.
12.2019 - Current
Office Administrative (Logistics Supervisor)
Joseph Haulage Canada Corp.
09.2017 - 12.2019
Business Executive Manager
V.J. Logistics
04.2013 - 06.2017
Customer Relations Manager
Bakshi Overseas
01.2009 - 02.2013
Assistant Manager
Kotak Mahindra Bank
06.2008 - 11.2008
Group Orientator in Brand & Business
Air Hostess Academy
08.2007 - 11.2007
Quality Head (Call Centre)
Vee Em Infocentre Pvt. Ltd
07.2006 - 06.2007
Assistant Manager
EIH Limited (Oberoi’s) Trident Hilton
03.2005 - 12.2005
High School - Grade 9 -12
G.N.F.C.S - Mussoorie
Diploma - Hospitality, Travel & Tourism and Aviation & Persona Enhancement
Air Hostess Academy
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