Efficiently handle customer purchases using cash, credit, or other methods.
Administrator Assistant
Raider logistics
Brampton, ON
05.2021 - 04.2023
Provide administrative support to management team.
Coordinate & schedule appointments.
Managing front desk activities.
Customer Service Representative
Bank of India
Jalandhar
09.2020 - 02.2021
Receiving and placing customer service telephone calls.
Data entry and research as required to troubleshoot customer problems.
EDUCATION SUPPORT MANAGER
Vissar Infotech Pvt. Ltd
Jalandhar
11.2019 - 08.2020
Ensured customers receive outstanding support and all their needs are met.
Created customer support policies and procedures for staff to adhere to, training, training and observing employees and assisting unsatisfied customers.
Handling phone calls and giving answers accordingly as per the need of the customer.
Maintains staff by recruiting, selecting, orienting and training employees.
Develops personal growth opportunities.
Fostered positive and inclusive team culture for support staff.
Provided ongoing training to maintain productivity and effectiveness of staff.
Created weekly schedules for team members and enforced timely shift start and end times.