Harpinderjeet Kaur
Kitchener,ON
Summary
Adept at streamlining operations, I enhanced front desk efficiency and customer satisfaction at Boreal Group Inc. Skilled in organization and communication, I successfully managed multiple tasks, maintaining confidentiality and improving business operations. My proactive approach resulted in a notable increase in client positive feedback.
Overview
2
2
years of professional experience
Work History
Receptionist
Boreal Group Inc
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
Masters In Commerce - Finance , Marketing And Accounting
GNDU
Gurdaspur Punjab India 05.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Mail handling
- Performance Improvement
- Bookkeeping
- Basic accounting
- Information Protection
- Document Control
- Mail distribution
- Strategic Planning
- Security awareness
- Technical Support
- Business operations understanding
- Office equipment operations
- Meeting Preparation
- Record preparation
- Supply Management
- Business Administration
- Expense Reporting
- Problem-Solving
- Punctual and Reliable
- Supply Ordering
- Records Management
- Statistical Analysis
- Intuit QuickBooks
Languages
English
Elementary
Punjabi
Elementary
Hindi
Elementary
Timeline
Receptionist
Boreal Group Inc
01.2022 - Current
Masters In Commerce - Finance , Marketing And Accounting
GNDU
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