Harpinder Brar
Penticton,BC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Community Support Worker
Greentree Inc.
Penticton, BC
06.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Supervisor
Dairy Queen Grill & Chill
Penticton, BC
06.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Front Desk Associate
Ricky's All Day Grill
Burnaby, BC
04.2022 - 12.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Associate Of Arts - Psychology
Alexander College
Burnaby, BC04.2022
Skills
- Teamwork and Collaboration
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
Languages
English
Native or Bilingual
Timeline
Community Support Worker
Greentree Inc.
06.2024 - Current
Supervisor
Dairy Queen Grill & Chill
06.2023 - 06.2024
Front Desk Associate
Ricky's All Day Grill
04.2022 - 12.2022
Associate Of Arts - Psychology
Alexander College