Harpartap Singh
Charlottetown,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers
Charlottetown, PE
07.2024 - 01.2025
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
Subway
Cornwall, Canada
07.2022 - 02.2024
- Delivered excellent customer service, resolving complaints promptly and professionally
- Welcomed customers and provided knowledgeable recommendations on menu items
- Ensured high standards of hygiene and service quality in a fast-paced environment
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
Security Guard
Securiguard
Surrey, Canada
02.2021 - 04.2022
- Ensured the safety of personnel and property through active surveillance
- Responded swiftly to emergencies and conducted routine patrols
- Monitored access points and verified visitor identification to maintain security
Front Desk Receptionist
Quality Inn
Burnaby, BC
05.2021 - 01.2022
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Bartender
sahota gril and bar
Surrey, BC
02.2021 - 12.2021
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Neatly sliced and pitted fruit for garnishing drinks.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Security Guard
armaguard
Burnaby, BC
04.2021 - 11.2021
- Investigated suspicious activity and reported findings to management.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Education
Associate of Arts - Business
Alexander College
Burnaby, BC01.2022
Skills
- Strong Problem-Solving Abilities
- High Attention to Detail
- Conflict resolution
- Time management
- Team collaboration
- Safety-Oriented Work Ethic
- Customer service
- Customer relationship management
- Data entry
- Product knowledge
- Effective communication
Volunteer Experience
City of Surrey – Friends of the Forest, 04/01/21 – 07/01/21, Participated in community clean-up initiatives by removing invasive plant species and litter from local parks.
Languages
English, Full Professional Proficiency
Timeline
Customer Service Representative
Rogers
07.2024 - 01.2025
Assistant Manager
Subway
07.2022 - 02.2024
Front Desk Receptionist
Quality Inn
05.2021 - 01.2022
Security Guard
armaguard
04.2021 - 11.2021
Bartender
sahota gril and bar
02.2021 - 12.2021
Security Guard
Securiguard
02.2021 - 04.2022
Associate of Arts - Business
Alexander College