Harpal Virdi
Brampton,ON
Summary
goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company
Overview
11
11
years of professional experience
Work History
Security Guard
Paladin Security Group
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Supervisor
Herbalife
02.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Licensed Security Guard
Paragon Security
01.2020 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
School Bus Driver
Landmark Global
03.2022 - 05.2022
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained Full 'B' driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, Provincial and local traffic laws and regulations to enable safe transportation outcomes for participants.
Customer Service Representative
Fashion Boutique
04.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Packager
Crownhill
01.2015 - 05.2016
- Completed daily orders with expert picking and packing of shipments.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Proved successful working within tight deadlines and a fast-paced environment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed all orders within established time frames to support timely deliveries.
- Followed packing processes to increase speed and accuracy.
- Assembled packages according to meet specific customer requirements.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Maintained neat, clean, and safe workspace to avoid hazards and increase safety by [Number]%.
Education
License Certificate - Beautician
Clip & Blush Beauty
Brampton, ON06.2023
Driver Improvement Course - Driving
Landmark School Bus
Vaughan, ON08.2022
High School Diploma -
Adult Education Centre Mississauga Secondary School
Mississauga, ON02.2021
Skills
- Background Investigations
- Report Preparation
- Dispatch
- Physical Stamina
- Skin Specialist
- Herbalist
- Superb Surveillance Skills
- First Aid Certified
- Security Operations Experience
- Patrolling
- Punctuality
- Complex Problem-Solving
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Exercise
I like to stay active and fit all the time that's why i do workout on daily basis and maintain myself mentally and physically.
Timeline
Security Guard
Paladin Security Group
11.2022 - Current
School Bus Driver
Landmark Global
03.2022 - 05.2022
Licensed Security Guard
Paragon Security
01.2020 - 10.2022
Supervisor
Herbalife
02.2018 - Current
Customer Service Representative
Fashion Boutique
04.2017 - 05.2019
Packager
Crownhill
01.2015 - 05.2016
License Certificate - Beautician
Clip & Blush Beauty
Driver Improvement Course - Driving
Landmark School Bus
High School Diploma -
Adult Education Centre Mississauga Secondary School
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