Haroon Naveed

Volunteered with ICNA Relief for 4 years. Helping with anything and everything they needed, from homeless food distribution to food pantry distributions. Setting up the transitional home and going to other cities to help with their needs.

• Collaborated with team members to develop strategies for increasing volunteer participation and retention.
• Completed administrative tasks, ensuring accurate record-keeping and timely responses to inquiries.
• Enhanced program visibility through social media campaigns and community presentations, attracting diverse audiences.
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Improved public safety, participating in community watch programs.
• Provided emotional support and companionship to elderly in community homes.

• Crafted high-quality espresso beverages using advanced brewing techniques and equipment.
• Maintained cleanliness and organization of workstations to ensure efficient service delivery.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new staff on beverage preparation standards and customer interaction best practices.
• Developed seasonal beverage recipes, contributing to menu innovation and customer engagement.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.