Haroon Hashmi
Toronto,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate Team Leader
The UPS Store Inc.
09.2023 - Current
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
- Streamlined inventory management processes for improved efficiency and reduced overhead costs.
- Implemented strategic marketing initiatives to drive increased foot traffic and store visibility.
Chat Support Executive
Mindbridge Private
10.2022 - 06.2023
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Led and executed a customer support team strategy to reach company support goals.
- Handled complex and sensitive client relations and quality control issues to minimize the negative impact on business direction.
- Managed call logs, enhanced invoicing data, and resolved customer issues to improve operational efficiency by 79%.
Education
Undergraduate Diploma - Computer Systems Technician (Networking)
Centennial College
Scarborough, ON04.2025
A’ Levels - Computer Science
The Lahore Lyceum
Lahore 11.2021
O’LEVELS - Computer Science
LAURELBANK PUBLIC SCHOOL
Lahore 06.2018
Skills
- Communication Skills
- Energetic and outgoing personality
- Sales and persuasion
- Adaptability
- Empathy and passion
- Public speaking
- Leadership roles
- Customer satisfaction
Timeline
Sales Associate Team Leader
The UPS Store Inc.
09.2023 - Current
Chat Support Executive
Mindbridge Private
10.2022 - 06.2023
Undergraduate Diploma - Computer Systems Technician (Networking)
Centennial College
A’ Levels - Computer Science
The Lahore Lyceum
O’LEVELS - Computer Science
LAURELBANK PUBLIC SCHOOL
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