Haroon Hashmi
Toronto,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Planet Fitness Gym
2024.06 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Event Usher
Cirque Du Soliel
2024.05 - 2024.08
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
Sales Associate
The UPS Store Inc.
2023.09 - 2024.05
- Streamlined inventory management processes for improved efficiency and reduced overhead costs.
- Implemented strategic marketing initiatives to drive increased foot traffic and store visibility.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Undergraduate Diploma - Computer Systems Technician (Networking)
Centennial College
Toronto, ON04.2025
A' Levels - Computer Science
The Lahore Lyceum
Pakistan11.2021
Skills
- Sales strategy development
- Customer Relationship Building
- Cross-selling strategies
- Strong work ethic
- Product Knowledge
- Active Listening
- Data Entry
- Computer Proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Planet Fitness Gym
2024.06 - Current
Event Usher
Cirque Du Soliel
2024.05 - 2024.08
Sales Associate
The UPS Store Inc.
2023.09 - 2024.05
Undergraduate Diploma - Computer Systems Technician (Networking)
Centennial College
A' Levels - Computer Science
The Lahore Lyceum
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