Harold Adrian Sy
Roseville,CA
Summary
Personable and organized with natural ability to build rapport and foster strong relationships. Possesses foundational knowledge in customer service and sales, combined with excellent communication and problem-solving skills. Dedicated to creating positive client experiences and contributing to growth and success of team.
Overview
9
9
years of professional experience
42
42
years of post-secondary education
1
1
Language
Work History
Behavior Technician
Behavior Frontiers, LLC.
Roseville, Minnesota
06.2024 - 09.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team with client's family members to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Behavior Technician
Butterfly Effects Inc.
10.2024 - 01.2025
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Maintained patient records, documenting changes in patient condition.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
WAREHOUSE ASSOCIATE
AMAZON DELIVERY STATION
02.2022 - 01.2023
- Maintained a safe working environment by adhering to safety protocols and guidelines
- Assisted in reducing product damage by properly handling and storing materials
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling
- Collaborated with team members to achieve daily targets and complete tasks efficiently
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently
- Worked safely around moving machinery
TEAM LEADER
SKYZONE ENTERTAINMENT
09.2015 - 03.2020
- Conducted regular reviews of operations and identified areas for improvement
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Evaluated customer needs and feedback to drive product and service improvements
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Built strong relationships with customers through positive attitude and attentive response
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
- Maintained relationships with clients through punctuality and excellent customer service.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Bachelor of Science - Psychology
Sacramento State University
Sacramento, CA 05.2001 - 12.2024
Associate of Applied Science - SOCIAL AND BEHAVIORAL SCIENCE
Grossmont-Cuyamaca Community College
El Cajon, CA 05.2016 - 05.2021
High School Diploma -
Oakmont High School
Roseville, CA 05.2001 - 05.2014
Skills
- Financial transactions
- Money handling
- Deposit and withdrawal management
- Balance transfers
- Sales and Cross-selling
- Relationship building
- Patience and empathy
- Organizational abilities
- Task Prioritization
- Time Management
- Progress Monitoring
- Data entry efficiency
- Problem-solving skills
- Decision-making
- Goal Setting
- Multitasking
Timeline
Behavior Technician
Butterfly Effects Inc.
10.2024 - 01.2025
Behavior Technician
Behavior Frontiers, LLC.
06.2024 - 09.2024
WAREHOUSE ASSOCIATE
AMAZON DELIVERY STATION
02.2022 - 01.2023
Associate of Applied Science - SOCIAL AND BEHAVIORAL SCIENCE
Grossmont-Cuyamaca Community College
05.2016 - 05.2021
TEAM LEADER
SKYZONE ENTERTAINMENT
09.2015 - 03.2020
Bachelor of Science - Psychology
Sacramento State University
05.2001 - 12.2024
High School Diploma -
Oakmont High School
05.2001 - 05.2014
Similar Profiles
Jennifer Mayorga MartinezJennifer Mayorga Martinez
Case Manager at Behavior Frontiers, LLC.Case Manager at Behavior Frontiers, LLC.
Doraliz LorenzoDoraliz Lorenzo
Behavior Technician at Behavior Frontiers, LLC.Behavior Technician at Behavior Frontiers, LLC.
McKenzie Ford-CarterMcKenzie Ford-Carter
Behavior Supervisor at Behavior Frontiers, LLC.Behavior Supervisor at Behavior Frontiers, LLC.