Harold Wang
Richmond,BC
Summary
Dynamic Operations Manager with a proven track record at Snowcap Trading Co. Ltd., specializing in supply chain coordination and cross-functional collaboration. Achieved significant improvements in operational efficiency and customer satisfaction through targeted initiatives. Expert in risk management and issue resolution, driving projects to successful completion while promoting team cohesion and upholding strict quality assurance standards.
Overview
11
11
years of professional experience
Work History
Operation Manager
Snowcap Trading Co. Ltd.
Delta, British Columbia
11.2013 - Current
- Managed quality control, customer service operations, and logistic processes through effective policy implementation.
- Evaluated sales reports to assess goal achievement.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Executed marketing initiatives to drive product and service development.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Quickly managed complaints, keeping customer satisfaction at an optimal level.
- Implemented regulations from various levels of governance for operations and safety.
- Successfully negotiated supplier and service provider agreements to ensure beneficial terms.
- Managed scheduling, training and inventory control.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed efficient delivery schedules, streamlined team operations and launched promotion activities.
- Directed workforce activities daily, optimizing output and maintaining quality benchmarks.
- Enhanced productivity programs, overseeing budgets and financial accounts.
- Determined pricing strategies and credit conditions through demand prediction.
- Monitored inventory levels regularly, ensuring stock adequacy.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Directed business activities related to manufacturing, cost management, and marketing.
- Tracked stock levels to ensure precise inventory records.
- Managed implementation of effective strategies to meet business plans and profitability targets.
- Created standardized documentation to enhance productivity.
- Performed regular checks and ordered new stock to maintain adequate supply.
- Tracked and replenished inventory to maintain par levels.
- Conducted scheduled maintenance and repairs.
- Coordinated and executed day-to-day household responsibilities.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Initiated meaningful conversations with customers through strong interpersonal abilities.
Education
GED -
HEC
Montreal, QC05-2003
Skills
- Supply Chain Coordination
- Cross-Functional Collaboration
- Project Scheduling
- Operational efficiency
- Health and safety compliance
- Regulatory compliance
- Contract Assessment and Guidance
- Operations monitoring
- Time Management
- Supply chain management
- Streamlined Automation Solutions
- Contract negotiation
- Effective Issue Resolution
- Supply Chain Procurement
- Risk management
- Optimized Inventory Control
- Data archiving
- Inventory control
- File Organization
- Quality assurance controls
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Timeline
Operation Manager
Snowcap Trading Co. Ltd.
11.2013 - Current
GED -
HEC
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