Harold Pettitt
Brantford,Ontario
Summary
Eager to utilize knowledge and skills gained through education to make a positive impact in the workplace. Dedicated to learning and growing in the field, excited to contribute a unique perspective and fresh ideas to any organization joined. Enthusiastic about taking on new challenges and working collaboratively with others towards achieving common goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Elements Casino
04.2009 - 07.2022
- As a customer service representative, I was responsible for handling guests and their experience at the casino
- I handled large crowds by efficiently directing large groups of customers during busy periods
- Inputting players information, verifying ID, and informing the patron on the benefits they could receive
- Providing guidance and assistance to patrons to ensure they are able to take advantage of available promotions and maximize their benefits
- Such as free slot play and running slot machine tournaments
- This role also included making phone calls to our top patrons to invite them to VIP dinners
- I utilized my experience throughout the casino in this role to assist patrons with questions about games, our restaurant and bar, or about promotions available to them
- Created a keyboard shortcuts cheat sheet for my coworkers to help utilize their computers more efficiently
- Awarded a Green Leadership Certificate from WWF Canada, and OLG for my dedication to leading sustainability at work
- Discovered and implemented recycling programs for the department
- Through this program thousands of pounds of players cards were diverted from the landfill, and were recycled instead, as well as having the majority of our departments paper waste recycled.
- Excellent data entry skills
- Excellent oral and written communication skills
• Computer literate in word processing
• Proficient in keyboarding skills - Exercise good judgement and make good decisions
- Follow policies and take direction from a supervisor
- Observing, retaining and preparing clear, concise and accurate reports and operate communications and general office equipment
- professionally and effectively communication with people at all levels of comprehension and to handle the public with courtesy and authority
- capable of handling multi-tasks and produce work under strict and definitive deadlines
Education
Diploma - Business, Accounting, and Payroll
Anderson College
Brantford, ON03.2023
Skills
- Strong communication skills, including email, phone, and in-person
- Attention to detail and accuracy, with a proven track record of maintaining and ensuring compliance with established policies and procedures
- Customer Relations
- Managing Multiple Tasks
- Microsoft Office Suite
- CRM Software
- Flexibility
- Complaint resolution
- Proven ability to provide excellent customer service, with a focus on building strong relationships with casino patrons, resolving issues quickly and effectively, and delivering high-quality results
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Senior Leadership Support
- Critical Thinking
- Time Management
- Computer Proficiency
- Promotional Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Customer Service Representative
Elements Casino
04.2009 - 07.2022
Diploma - Business, Accounting, and Payroll
Anderson College
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