Microsoft Office
Harold Ingles
Retired Quality Guarantee Tech, Michelin North America
New Minas,NS
Summary
Dedicated production professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Quality Guarantee Tech with over 31 years of experience in Michelin. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
year of post-secondary education
Work History
Quality Guarantee Terch
Michelin North America
Bridgewater, Nova Scotia
12.1989 - 02.2021
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Bakery Manager
Atlantic Wholesalers
Chester , Nova Scotia
01.1981 - 12.1989
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
High School Diploma -
Chester Municipal High School
Chester NS 09.1978 - 06.1979
Skills
Internal Quality Audits
Sound quality management techniques
Quality Risk Management Planning
Quality-focused
Quality Management Processes
Quality Control Processes
Quality auditor
Quality checks
Quality control requirements
Software
Timeline
Quality Guarantee Terch
Michelin North America
12.1989 - 02.2021
Bakery Manager
Atlantic Wholesalers
01.1981 - 12.1989
High School Diploma -
Chester Municipal High School
09.1978 - 06.1979