Harold Chung
Edmonton
Summary
Service scheduler with a proven track record of improving customer satisfaction through effective communication and timely coordination. Expertise in prioritizing service requests and ensuring clear communication with clients. Demonstrated ability to enhance operational efficiency and foster positive customer relationships.
Overview
21
21
years of professional experience
Work History
Service Scheduler
Plygem
Edmonton
12.2004 - Current
- Coordinated service appointment scheduling for customers and field technicians, ensuring efficient operations.
- Informed customers of service appointment dates and times, providing clarity and reducing confusion.
- Collaborated with teams to ensure timely service delivery across all operations.
- Delivered prompt responses to inquiries via phone and email, significantly improving customer satisfaction.
Skills
- Scheduling coordination and appointment management
- Service prioritization and critical thinking
Timeline
Service Scheduler
Plygem
12.2004 - Current