Harold Baldwin

Christ Centered Ministries Inglewood, CA

Case Manager

• Coordinate and develop services and activities within the community for the clients and assist in identifying and addressing client needs and goals.
• Assist clients with securing primary benefits online and in person. (Identification, Social Security cards, EBT, GR, SSI and SSDI, Birth Certificates).
• Work with partnering agencies regarding orientation/intake to max date discharge planning for clients. Assist with creation of syllabi for programming for clients.
• Collaborate with partnered agencies involved with the clients to ensure a support service is available and familiar to identify by clients. Work with other support staff to assist with placement of housing and case management services (FSP, ICMS).
• Attending inter-agency case coordinated meetings and training. Some of these training courses include LAHSA, LEASE UP (housing navigation), Benefits, Client De-escalation, HIV prevention.
• Maintain concise and comprehensive case records/notes on all clients in applications such as Apricot, Clarity (HMIS), and CHAMP. Submission of weekly, monthly, and quarterly reports (5x5/Care Plan) of residents’ behavior and program attendance.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
• Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
• Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
• Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.