Harol Martinez
Ceres
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outside of my normal activities that come with the towing industry I have been required to learn how to think outside of the box learn new skills that are required. Some of those skills are, welding, reconstruction of hydraulic lines, safe operation of scissor lifts, safe operation of skid steers, safe operation of loaders, safe operation of forklifts. My biggest characteristic is my willingness to learn, and be molded. Safety is always my priority.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Tow Truck Driver
Super Towing
Modesto
08.2023 - Current
- • Operate flatbed and wheel-lift tow trucks safely and efficiently• Provide roadside assistance including lockouts, jump starts, tire changes, and recoveries• Ensure proper vehicle handling to prevent damage• Maintain equipment and complete required documentation• Lubrication of rails and maintenance of bed slide and controls• Deliver professional customer service during high-stress situations
- Documented service calls and recorded detailed incident reports promptly.
- Collaborated with law enforcement and local agencies during vehicle recovery.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Maintained safe driving habits to protect property and general public on roadways.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Performed vehicle inspections prior to towing.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
Shop Manager
H and A Designs
Ceres
01.2018 - 08.2023
- Manage daily shop operations and oversee workflow
- Supervise installations including window tinting and vehicle wraps
- Handle inventory management and supplier coordination
- Process sales transactions and manage cash handling
- Provide customer consultations and ensure satisfaction
- Perform automotive installations and custom design work
- Oversaw inventory management and stock replenishment processes.
- Managed daily operations, ensuring smooth functioning of the shop.
Education
Orange Grove High School
Garden Grove, CASkills
- Vehicle operation
- Equipment maintenance
- Vehicle recovery
- Damage prevention
- Customer relationship management
- Inventory management
- Cash handling
- Vehicle inspection
- Welding
- Vehicle mechanics
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Team collaboration
- Basic mechanical aptitude
- PPE use
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Tow Truck Driver
Super Towing
08.2023 - Current
Shop Manager
H and A Designs
01.2018 - 08.2023
Orange Grove High School