Harod Elijah Poroj Peruch
Glendora
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Starbucks
01.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Cashier
Tierra Mia Coffee
03.2016 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Manager's Assistant
Donut World
10.2018 - 01.2019
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Monitored and managed social media accounts.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Starbucks
01.2019 - 04.2022
Manager's Assistant
Donut World
10.2018 - 01.2019
Customer Service Cashier
Tierra Mia Coffee
03.2016 - 12.2019
High School Diploma -
Jordan High School
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