HARNOORPREET SINGH
Toronto
Summary
Experienced individual with a proven track record of successfully managing operations, ensuring customer satisfaction and maximizing profitability in the Retail Industry. Skilled in overseeing daily operations, including inventory management, employee scheduling, and maintaining a clean and safe environment. Strong leadership and communication skills, with a focus on delivering exceptional service and driving business growth, dedicated to upholding brand standards and compliance with regulatory requirements.
Overview
6
6
years of professional experience
Work History
STORE OPERATOR/DEALER
Circle K
06.2024 - Current
- Oversaw all staffing functions including hiring, training, scheduling and performance management of employees.
- Monitored and controlled store inventory, including responsibility for shrink/loss.
- Sought to improve business operations continuously through team training, customer engagement, and marketing strategy.
- Demonstrated leadership, exemplary customer service, and a friendly, professional demeanor.
- Maintained high operational standards to align with Circle K branding expectations.
- Coordinated with Districts Managers, Food service Managers and Training Managers to drive operational improvements.
- Achieved 100% scores on Mystery shopper evaluations in nearly every period. Reflecting exceptional service and store presentation standards.
- Maintained Lift Scores consistently above 26% demonstrating strong upselling techniques.
- Consistently scored 95%+ on EcoSure Audits, showcasing high level of food safety and cleanliness.
ASSISTANT MANAGER
Esso Circle K
01.2020 - 04.2024
- Supervised daily store operations, ensuring smooth functions of customer service, cash handling and staff scheduling.
- Led a team by providing coaching, motivation and training to improve performance and customer engagement.
- Ordered and Identified inventory variances through daily and monthly inventory Counts.
- Monitored and documented team success through regular performance evaluations.
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
- Kept paperwork updated with internal standards and legal requirements.
- Delegated tasks and set daily priorities to optimize productivity.
Education
BUSINESS ADMINISTRATION -
Seneca College of Applied Arts and Technology
Toronto, ON01.2022
Skills
- Customer-Oriented
- Strong Leadership Skills
- Time Management
- Complaint Resolution
- Communication and Technical Skills
- Strategy Formation
- Passionate
- Health and safety compliance
Timeline
STORE OPERATOR/DEALER
Circle K
06.2024 - Current
ASSISTANT MANAGER
Esso Circle K
01.2020 - 04.2024
BUSINESS ADMINISTRATION -
Seneca College of Applied Arts and Technology
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