Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARNOORPREET SINGH

Toronto

Summary

Experienced individual with a proven track record of successfully managing operations, ensuring customer satisfaction and maximizing profitability in the Retail Industry. Skilled in overseeing daily operations, including inventory management, employee scheduling, and maintaining a clean and safe environment. Strong leadership and communication skills, with a focus on delivering exceptional service and driving business growth, dedicated to upholding brand standards and compliance with regulatory requirements.

Overview

6
6
years of professional experience

Work History

STORE OPERATOR/DEALER

Circle K
06.2024 - Current
  • Oversaw all staffing functions including hiring, training, scheduling and performance management of employees.
  • Monitored and controlled store inventory, including responsibility for shrink/loss.
  • Sought to improve business operations continuously through team training, customer engagement, and marketing strategy.
  • Demonstrated leadership, exemplary customer service, and a friendly, professional demeanor.
  • Maintained high operational standards to align with Circle K branding expectations.
  • Coordinated with Districts Managers, Food service Managers and Training Managers to drive operational improvements.
  • Achieved 100% scores on Mystery shopper evaluations in nearly every period. Reflecting exceptional service and store presentation standards.
  • Maintained Lift Scores consistently above 26% demonstrating strong upselling techniques.
  • Consistently scored 95%+ on EcoSure Audits, showcasing high level of food safety and cleanliness.

ASSISTANT MANAGER

Esso Circle K
01.2020 - 04.2024
  • Supervised daily store operations, ensuring smooth functions of customer service, cash handling and staff scheduling.
  • Led a team by providing coaching, motivation and training to improve performance and customer engagement.
  • Ordered and Identified inventory variances through daily and monthly inventory Counts.
  • Monitored and documented team success through regular performance evaluations.
  • Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
  • Kept paperwork updated with internal standards and legal requirements.
  • Delegated tasks and set daily priorities to optimize productivity.

Education

BUSINESS ADMINISTRATION -

Seneca College of Applied Arts and Technology
Toronto, ON
01.2022

Skills

  • Customer-Oriented
  • Strong Leadership Skills
  • Time Management
  • Complaint Resolution
  • Communication and Technical Skills
  • Strategy Formation
  • Passionate
  • Health and safety compliance

Timeline

STORE OPERATOR/DEALER

Circle K
06.2024 - Current

ASSISTANT MANAGER

Esso Circle K
01.2020 - 04.2024

BUSINESS ADMINISTRATION -

Seneca College of Applied Arts and Technology
HARNOORPREET SINGH