Goal-oriented with natural talents in developing and implementing successful strategies, driving profits, increasing and strengthening customer dominance. Hardworking, performance-oriented leader in local and International Admission, team supervision and staff managing experience.
Prepared to bring 7+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer/student success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
International Support in Strategic Management
Kwantlen Polytechnic University
02.2022 - Current
To provide administrative support to KPU International's Office of International Recruitment, Admissions & Articulation, the Office of Global Engagement, and the Office of International Strategic Management.
International Support Assistant's (ISA) primary duties is to assist in providing administrative support and advice regarding KPU's services and programs for international students and relevant stakeholders.
Member of International team, ISA support's current and prospective students and agents with general inquiries and process various documentation as required.
Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased client satisfaction.
Maintained accurate records of financial transactions by diligently tracking invoices, receipts, payments processing.
Volunteered to help with special projects of varying degrees of complexity.
Completed daily logs for management review.
Director of admissions and Marketing
ACE Trades & Technical Institute and ACE Community College
08.2020 - 01.2022
Support sales and marketing teams by assisting in delivery of relevant and timely service information and collateral through variety of communication channels.
Develop and implemented social and digital plans, promotional calendars and marketing programs.
Creating and managed marketing budget and monthly reporting.
Creating printed marketing materials designed to drive campaigns.
Follow up student's inquiries, keeping on top all leads and emails - Enrolling applicants for ACE Trades programs and Ace college programs - Updating Program policies - Telephone or in person interview with prospective students,pre-entry requirements - Enrolment procedures, going over tuition fee, financial aid, funding options - Issuing Letter of acceptance.
Funding assistant - working with Workbc/Options/ PICS/Diversity - Creating fee schedule - Marketing Radio and TV Ad also linden - Updating Social Media/ following up with Social Media leads - Organizing student practicum selection event (job fair) with BC's top electrical company - Tracking and maintaining sales on excel - answered and made 100 + outbound sale calls, scheduled appointments and maintained records and files Storing and maintaining student record on salesforce - Student support services - Successful building positive professional working relationship with international educational agents.
Increased enrollment rates by developing and implementing strategic recruitment initiatives.
Organized successful campus events such as open houses and information sessions to showcase what the institution has to offer its students academically and socially.
International Admission Officer, Student Coordinator
Blue Bird Flight Academy Inc, Chilliwack
09.2015 - 07.2020
Conceptualized plans to reach and engage students in school life and special programs.
Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
Increased school registrations over 68% with improved promotional approaches, outreach strategies and parent engagement plans.
Kept institution financially sound by tracking expenses and maintaining detailed records.
Delegated activity tasks to staff members and collaborative partners.
Created safe, multicultural environment welcoming to all individuals and groups.
Answered and made calls, scheduled appointments and maintained records and files.
5 year experience in post graduate international admission.
Follow up student's inquiries, keeping on top all leads and emails - Telephone or in person interview with prospective students - Enrolment procedures, going over tuition fee financial aid - Issuing Letter of acceptance.
Study Visa assistances - Working on other support documents for visa application if needed - Following up with international educational agents via emails, phone calls and or Zoom meeting - Traveling international to set up education fair - Assisting student with settling at institute - needed - Tracking progress or assisting with any issues student might be facing at institute.
Filing and Maintaining student record - Planing and organize events, field trips and cultural festivals - Marketing on student life on social media - Student support and counseling services - accommodation assisting
Mentored first-year and transfer to students to help individuals navigate university systems.
Conceptualized plans to reach and engage students in school life and special programs
Established strong relationships with overseas partner institutions to aid in recruiting high-quality students.
Implemented training programs for staff members on best practices in international admissions, improving overall office competency.
Maintained up-to-date knowledge of immigration laws and regulations, providing accurate guidance to prospective students on visa requirements.
Managed communication efforts aimed at maintaining consistent contact with prospective students throughout their decision-making process.
Analyzed enrollment trends and generated reports on key performance indicators related to international admissions processes.
Streamlined admission processes for international applicants, resulting in increased efficiency and improved applicant experience.
Cashier, Admin
Barclays Bank
01.2007 - 03.2008
Helped customers complete purchases, locate items and join reward programs.
Worked closely with shift manager to solve problems and handle customer concerns.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Aviation
Phoenix East Aviation Inc
Daytona Beach Florida USA
Bachelor of Arts - Advertising & Brand Communication
University For The Creative Arts-
Farnham, England
Associate of Arts - Media Techniques And Marketing Communications Management
Matthew Boulton College
Birmingham England UK
Skills
Client communication
Strategic planning
Corporate Communications
Public and Media Relations
PeopleSoft
Marketing and advertising
Staff Management
Multitasking abilities
Leadership
Planning and Coordination
Sales Support
Strong Problem Solver
Documentation and Recordkeeping
Records Management
Multi-line phone proficiency
Certification
Accredited examiner for Aeronautical qualification (ROC-A) examinations on behalf of Innovation, Science and Economic Development Canada (ISED).
Additional Information
Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients (applicants, agents, faculty, staff and prospective & current learners), with diverse situations and people.
In depth knowledge of admission and registration processes and the ability to follow established processes.
Five years of related experience in admissions, student recruitment, academic advising, enrolment management, recruiting students for different parts of the world
knowledge and understanding of IRCC regulation on Immigration, Refugees and Citizenship Canada requirements for study and work permits.
Problem solve, and use critical-thinking skills
Experience in managing, supervise, train staff member in admissions and front desk.
Experience working in a University environment and knowledge of policies, systems, and services
Knowledge and understanding educational agencies.
Experience working within a culturally diverse environment
Proven ability to work effectively with individuals in a culturally diverse environment
Customer service, sales and marketing
Experience in traveling and lived in 4 countries(UK, Dubai, USA, Canada)
Experience in work under pressure, meeting deadlines.
Ability to exercise a high level of initiative and responsibility
Well organized
Ability to conduct oneself in a professional manner in a demanding, high stress, fast paced environment.
Experience in working on high volume of application via email and in personal
Excellent knowledge of cross-cultural issues
Great communicate in a cross-cultural environment.
Dealing with international recruiting company and agents (5 years experience)
Ability to listen, assess, and resolve problems in a diplomatic and professional manner.
Ability managing workflow and troubleshooting.
Experience in working on application with students on study permit and work permit
Experience in supporting new students Orientations
Able to speak : English, Hindi, Punjabi, Urdu
Able to operate: Microsoft Windows, Mac, Salesforce, Microsoft Office suite word, excel, outlook and powerpoint, Zoom and Skype and social media tools such as Twitter, Facebook, Instagram
Knowledge of image and video editing software
Ability to learn software programs
Knowledge in Canadian and international secondary and post-secondary education
knowledge of financial services and processes B.C. student loan application process, WorkBC and other non profitable organization funding programs
Familiarity with international education systems
Flying small aircraft
Valid BC Driver's License
Languages
Punjabi
Full Professional
Hindi
Professional Working
References
Mr. J Jimmy Accountable Executive at Blue Bird Flight Academy +1 778 22 777 33
Miss. Ash Rose Operation Manager at ACE +1 778 539 6056
Timeline
International Support in Strategic Management
Kwantlen Polytechnic University
02.2022 - Current
Director of admissions and Marketing
ACE Trades & Technical Institute and ACE Community College
08.2020 - 01.2022
International Admission Officer, Student Coordinator
Blue Bird Flight Academy Inc, Chilliwack
09.2015 - 07.2020
Cashier, Admin
Barclays Bank
01.2007 - 03.2008
Aviation
Phoenix East Aviation Inc
Bachelor of Arts - Advertising & Brand Communication
University For The Creative Arts-
Associate of Arts - Media Techniques And Marketing Communications Management
Coordinator, NGO and Non-Profit Studies Certificate Program at Kwantlen Polytechnic UniversityCoordinator, NGO and Non-Profit Studies Certificate Program at Kwantlen Polytechnic University