Harnoor Kaur
Etobicoke
Summary
Customer-focused business graduate with a strong commerce background and a Diploma in Business Management. Experienced in front-line customer service, issue resolution, and high-volume call handling in a professional residential environment. Demonstrated ability to maintain confidentiality, accuracy, and compliance with procedures. Seeking an entry-level role at CIBC where client experience, integrity, and attention to detail are essential.
Overview
1
1
year of professional experience
Work History
Concierge / Front Desk Associate
High-Rise Residential Condominium
06.2025 - Current
- Provide front-line customer service to residents, guests, and service providers in a fast-paced environment
- Handle a high volume of incoming phone calls, inquiries, and requests professionally and efficiently
- Resolve resident concerns by coordinating with property management and maintenance teams
- Maintain accurate daily logs, records, and incident reports
- Handle sensitive resident information with discretion and confidentiality
- Support smooth daily operations through strong organization and attention to detail
Education
Diploma - Business Management
Fleming College
Toronto, ON09-2025
Skills
- Customer Experience & Relationship Building
- Client Service & Needs-Based Solutions
- Call Handling & Inbound Customer Support
- Issue Resolution & Problem Solving
- Confidentiality, Accuracy & Compliance Awareness
- Cash Handling (Basic / Academic Knowledge)
- Record Keeping & Documentation Accuracy
- MS Word, Excel, Outlook
- Teamwork & Professional Communication
Timeline
Concierge / Front Desk Associate
High-Rise Residential Condominium
06.2025 - Current
Diploma - Business Management
Fleming College