Harnoor Kaur
Ottawa,ON
Summary
A reliable candidate who already worked as a spa associate; dealt with hundreds of clients daily, and ensured to maintain 100% client satisfaction. Organized and hardworking with good conflict management and communication skills. Welcoming and extroverted nature for the customer experience and the loyalty visits to hike positively. Good public dealing skills, and management of added responsibilities at work.
Overview
2
2
years of professional experience
Work History
Spa Associate
Brows Beauty And Beyond
09.2023 - 05.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Developed strong relationships with clients by dealing with about 55-60 clients daily , resulting in increased loyalty and return visits by 75%.
- Sold about 8-10 paid memberships of the store weekly.
- Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
- Contributed to efficient spa operations by managing appointment schedules and coordinating staff availability.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Student Volunteer
Gobind Charitable Educational Trust
07.2022 - 09.2022
- Enhanced community outreach to the hospital by organizing and participating in various volunteer events such as blood donation camps , free medical service camp and cancer research project fundraisers.
- Developed strong organizational skills by managing schedules, budgets, and resources for multiple volunteer projects simultaneously.
- Established relationships with 8 local organizations to identify opportunities for collaboration and mutual support.
Education
Associate of Science - Fitness And Health Promotion
Algonquin College
Ottawa, ON06.2025
High School Diploma -
St. Jude's Convent School
Punjab, India 06.2022
Skills
- Performance Management
- Waxing services
- Marketing
- First Aid Certified
- Manicure and pedicure
- Sales management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Spa Associate
Brows Beauty And Beyond
09.2023 - 05.2024
Student Volunteer
Gobind Charitable Educational Trust
07.2022 - 09.2022
Associate of Science - Fitness And Health Promotion
Algonquin College
High School Diploma -
St. Jude's Convent School
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