Harnoor Harnoor
Delta,BC
Summary
Dynamic Customer Service Representative with a proven track record at Vishal mega mart, Subway and Kwantlen Pizza, adept at resolving conflicts and enhancing customer loyalty through empathy and effective communication. Multilingual in English, Punjabi, Hindi, and French, I excel in building rapport and delivering innovative solutions, ensuring high customer satisfaction and retention.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kwantlen Pizza
Surrey, BC
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Subway
Burnaby, BC
01.2025 - 04.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Cashier
Vishal Mega Mart
Phagwara, Punjab, India
07.2024 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Dimploma - Accounting
Kwantlen Polytechnic University
Surrey, BC04.2027
Skills
Good customer service
Good communication skills
Multilingual (English, Punjabi, Hindi, and French)
Good listener
Punctual
Honest and kind
Innovative and creative
Passionate about work
Quick learner and speedy
Languages
English
Professional Working
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Kwantlen Pizza
04.2025 - Current
Customer Service Representative
Subway
01.2025 - 04.2025
Customer Service Cashier
Vishal Mega Mart
07.2024 - 11.2024
Dimploma - Accounting
Kwantlen Polytechnic University