Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harnet Tesfamariam

Vancouver,BC

Summary

Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Overview

12
12
years of professional experience

Work History

Dispatch Executive

Sata Trucking LLC
Vancouver, Canada
01.2023 - Current
  • Manage deployment of 13 truck drivers throughout 48 states in USA on a daily basis
  • Facilitate negotiations regarding load rate, miles, and weight with brokers to finalize agreements.
  • Track drivers for shipping and receiving
  • Generate invoices and transmit to factoring and brokers for payment.
  • Submit the balance sheet and fuel to EFTA.

Carrier Procurement Specialist

XPO Logistics
Vancouver, Canada
01.2017 - 01.2023
  • Streamline daily operations of 35+ truckloads, improving delivery efficiency by 50%
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Strengthen partnerships with clients and carriers to boost carrier loyalty.
  • Negotiated contract terms with multiple customers, which locked in favorable rates for the company for the long term.

E&O Insurance Consultant

Investors Group
Calgary, Canada
01.2014 - 01.2017
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.

Education

Certified Financial Planner Course -

Mount Royal University
Calgary, AB
01.2014

Office administration diploma - With honor

CDI College of Business, Technology & Health Care
Calgary, AB
01.2012

Skills

  • Dispatch software and logistics management
  • Cost control and load scheduling
  • Transportation planning
  • Software proficiency and computer literacy
  • Crisis management
  • Customer relationship management

Languages

Amharic
Native/ Bilingual
Tigrigna
Native/ Bilingual
English
Full Professional

Timeline

Dispatch Executive

Sata Trucking LLC
01.2023 - Current

Carrier Procurement Specialist

XPO Logistics
01.2017 - 01.2023

E&O Insurance Consultant

Investors Group
01.2014 - 01.2017

Certified Financial Planner Course -

Mount Royal University

Office administration diploma - With honor

CDI College of Business, Technology & Health Care

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Harnet Tesfamariam