Harneet Rang
Oakville
Summary
Enthusiastic and self-motivated professional with extensive experience in customer-facing roles, recognized for building strong client relationships and delivering exceptional service. Background in horticulture, marketing, and business communications enhances adaptability and interpersonal skills. Proven ability to manage client relationships and efficiently address customer concerns. Strong communication and problem-solving skills ensure prompt resolution of issues and high customer satisfaction levels.
Overview
14
14
years of professional experience
Work History
Marketing & Customer Relations Associate
Biocarve Seeds
08.2011 - 05.2023
- Provided support to over 500 customers annually, offering tailored recommendations and resolving inquiries, maintaining a 95%+ satisfaction rate.
- Maintained accurate records and assisted with daily office operations, improving fulfillment efficiency by 20%.
- Coordinated 10+ trade fairs, workshops, and events, increasing customer engagement and generating 30% more leads year-over-year.
- Strengthened client loyalty, resulting in a 25% increase in repeat business over three years.
- Collaborated with a team of 20+ staff members to ensure smooth operations and customer satisfaction.
Business Development Executive
L&T Infotech
06.2009 - 06.2011
- Created and Managed content for the website
- Lead Generation, and creation of 5-10PowerPoint Presentations monthly for client pitches
Education
Masters in Business Administration - Marketing
ICFAI Pune
Pune, India06.2009
Skills
- Customer Service
- Relationship Building
- Administrative Support
- Event Coordination
- Adaptability
- Quick Learning
- Attention to detail
- Organizational skills
- Problem-solving
- Time management
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Marketing & Customer Relations Associate
Biocarve Seeds
08.2011 - 05.2023
Business Development Executive
L&T Infotech
06.2009 - 06.2011
Masters in Business Administration - Marketing
ICFAI Pune
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