Harneet Kaur Bagga
Vancouver,BC
Summary
- A highly motivated and professional postgraduate with 18+ years successful work experience gained both through university education and professional working environments. Utilizes experience gained within studies of industries to provide excellent service to clients by encompassing the wider marketing climate. Demonstrates excellent written and verbal communication skills and can interpret and present data in a clear and concise manner to maximize client understanding. Quickly builds rapport with clients to clearly establish their needs. Take responsibility for continual self-development. To create a niche for myself as an efficient professional in the highly competent market in conjunction with knowledge and skill blended with a positive attitude. Combines strong analytical thinking with a pragmatic, hands-on style to effectively manage a large team to achieve desired objectives. Constant thirst for learning and proactive attitude towards work. Confident & focused approach towards problem solving and arriving at a solution. Inbuilt leadership quality, team performer, hardworking and a self-starter
Overview
19
19
years of professional experience
Work History
OFFICE & MARKETING MANAGER
SUN BUILDING SUPPLIES INC
04.2022 - Current
- Contacting new clients - builders & developers with marketing information to increase sales. Set up, create, and maintain new project vendor accounts and relationships. Build reports and dashboards to gain and share visibility, identify challenges and opportunities and pinpoint needed actions to best manage projects
- Execute and coordinate creative that relate to media such as print, online and outdoor. Work with creative agency in producing, editing, and proofing various marketing collateral including signage, stationary, brochures, flyers and more
- Drive strategy and execution for digital and content marketing. Oversee social media pages like Facebook, Instagram, LinkedIn & other online platforms
- Manage office services, administration needs for branch office & head office, and provide support to sales & installation teams. Maintain vendor relationships and review invoices /payments for approval on QuickBooks.
- Serve as core member of leadership team and collaborate with all departments
- Oversee day-to-day functioning of office and ensure the smooth running of all facilities and services, including management of customer enquiries & service calls. Provide administrative support to other departments, including production & accounting, as well as liaise with staff to resolve administrative inquiries.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
OPERATIONS / SCHEDULING MANAGER
FANCY WINDOWS MGF INC
07.2019 - 01.2022
- Managing databases and ERP system (i.e., Salesforce, Sage Quotation, MS)
- Schedule daily shift and forecast schedules to balance capacity. Developing & optimizing production schedules, delivery schedules and logistics operations associated with product lines considering resource availability.
- Provide regular status reports to management regarding project progress to meet schedule. Batch orders for daily production for production lines and dispatch order files to shipping on daily basis. Co-ordinate with accounting for order clearance
- Assist in developing plans for increasing productivity of production lines and implement improvements geared toward reducing downtime. Collaborating with procurement department to streamline purchase order placement
- Develop and execute successful strategy to ensure exceptional and differentiated customer experience throughout customer journey
- Manage and mentor team members training to focus on delivering exceptional customer experience. Demonstrate effective team collaboration with all internal and external business partners..
EVENT COORDINATOR
AMITY INTERNATIONAL SCHOOL
12.2015 - 04.2019
- Act as liaisons between students, administrative staff, faculty, vendors, and academic coordinators to facilitate success of student programs
- Coordinate event logistics, including, presentations and materials support and pre- & post-event evaluations. Managed administrative logistics of events planning, event booking, and event promotions.
- Ensuring that students play meaningful and active role in learning activities that can truly reflect their interests, needs and enthusiasm
- Taking overall responsibility for program - overall planning, management, execution, and review of school competitions, school clubs & academic and activity calendar as per school norms. Major events in school such as Annual Day, TEDx, School Clubs (Debating, Theatre, Animation, Robotics, Astronomy, VIVO, Pria Warrick, Cyber Safety), Citation, Farewell, Annual prize distribution, annual photography, Alumni Meet, Carnival, Summer Camp, PTM and many more. Ensuring all activities are carried out with due regard to health and safety
- Selection, registration, delegation of duties, follow up about preparations, requirements for event, transportation, memos, etc. Procurement of required material such as trophies, certificates, costumes, accessories, misc. materials for event.
- Managed and scheduled local and national competitions.
OPERATIONS MANAGER
HERMOLIS & CO LTD
12.2009 - 01.2015
- Meeting with new clients and setting up new accounts. Maintaining professional relationships with clients
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Record, supervise and control systems for client records, invoice processing, reports, returns, and statements
- Responsible to assist director, colleagues in overall of planning, organizing, leading, and oversee office management
- Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of products and prices satisfying clients’ needs as per company’s goals
- Sales ledger work and perform duties including accounts payable, and confirmations, allocating payments, daily banking, record & check claim settlement
- Direct and coordinate activities of department concerned with production, pricing, sales, and/or distribution of products
- Manage team, preparing work schedules and assigning specific duties.
ACCOMMODATION MANAGER
HOST INTERNATIONAL LTD
11.2006 - 07.2008
- Public relations and participate in development strategic planning, setting accommodation tariffs
- Planning availability of accommodation for students or delegates. Resolving customer complaints and updating customer’s records.
- Recruiting, training and supervising teams of host families and staff. Negotiating contracts with private landlords and preparing relevant documentation. Establish standards of quality service and supervising and ensuring standards are maintained.
- Increased customer service ratings through personable service
TEAM CAPTAIN
AVONCORE TELECONNECT PVT LTD
09.2004 - 12.2005
- Responsible for overall productivity, quality, and customer compliant handling of team
- Coach and motivate team to achieve set targets, to explore new ways of working to maximize performance through implementation of best practices, team meetings and maintaining effective administration of team
- Use tools to develop, monitor and assess individual performance and provide timely feedback to promote team effectiveness. Identify suitable team members for rewards and recognition, appraisal, & certification.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers
Education
MBA - Marketing
London Graduate School of Management
United Kingdom2008
Bachelor of Science - Information Technology
Guru Nanak Dev University
India2004
High School Diploma -
SSMS
India2001
Skills
- Office operations & management
- Marketing & promotions
- Business administration
- New Business Development
- Team mentorship
- Project Management
- Events & logistics management
References
Reference Available on request
Languages
Timeline
OFFICE & MARKETING MANAGER
SUN BUILDING SUPPLIES INC
04.2022 - Current
OPERATIONS / SCHEDULING MANAGER
FANCY WINDOWS MGF INC
07.2019 - 01.2022
EVENT COORDINATOR
AMITY INTERNATIONAL SCHOOL
12.2015 - 04.2019
OPERATIONS MANAGER
HERMOLIS & CO LTD
12.2009 - 01.2015
ACCOMMODATION MANAGER
HOST INTERNATIONAL LTD
11.2006 - 07.2008
TEAM CAPTAIN
AVONCORE TELECONNECT PVT LTD
09.2004 - 12.2005
MBA - Marketing
London Graduate School of Management
Bachelor of Science - Information Technology
Guru Nanak Dev University
High School Diploma -
SSMS
Similar Profiles
Peter FriesenPeter Friesen
Warehouse Forklift Operator at Yarrow Building Supplies/Dryco Building SuppliesWarehouse Forklift Operator at Yarrow Building Supplies/Dryco Building Supplies
Travis MackenzieTravis Mackenzie
Laborer Helper and Deliveries at Kent Building SuppliesLaborer Helper and Deliveries at Kent Building Supplies
Jacob WaltonJacob Walton
Customer Service Representative at Manning Building Supplies Inc.Customer Service Representative at Manning Building Supplies Inc.