Harneet Mahajan
Delta
Summary
Qualified customer/operations manager with an experience of working in fast paced environment. Retail management professional with extensive experience in optimizing merchandise assortments and executing strategic plans to boost sales. Focused on team collaboration and achieving results through adaptive and reliable performance. Also proficient in inventory management and vendor relations
Overview
10
10
years of professional experience
Work History
Assistant Merchandise Manager
Winners & HomeSense
01.2023 - Current
- Developed strong vendor relationships to secure timely deliveries and maintain optimal stock levels.
- Analyzed weekly inventory, sales to stock ratio and top departments sales report and made necessary adjustments to gain profit.
- Effectively managed First in First out (FIFO) process of inventory to gain positive sales.
- Worked effectively in fast-paced environments.
- Managed quarterly and yearly inventory process with the team of 120 associates.
- Trained new employees, team leaders in merchandising techniques, elevating overall team performance and consistency.
- Boosted sales performance by effectively managing merchandise assortments and increased sales of respective departments by 20% over Last year.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Managed store health/safety, loss prevention and damage programme. Reduce shrinkage of store in 2023 by $600,000 over 2022.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Reviewed customer feedback to identify trends and improve product selection.
Customer Operations Assistant Manager
Winners & HomeSense
07.2021 - 12.2022
- Devised strategies and observed best practices to ensure excellent customer experience and improved customer loyalty
- Allocated resources to adapt and achieve set goals and targets on a daily and weekly basis
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Closely monitor any concerns and discuss with SLT to plan and discuss mitigation strategies for current and future issues
- Scheduled employees for shifts using 'KRONOS TOOL', taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolve any operation issues and continuously monitor processes and implement improvements and maintain high standard
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service/ Operations Supervisor
Winners & HomeSense
11.2019 - 01.2021
- Responded to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Stayed up to date with current customer satisfaction trends to recommend providing exceptional customer experience
- Investigated and resolved customer inquiries and complaints quickly.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Trained new associates on store POS, and markdown process.
- Supervised ongoing daily frontline process and also supported leaders during new 'x-store' programmed launch.
Collection Manager
American Eapress Pvt Ltd
02.2018 - 05.2019
- Maintained trustful relationships with clients and ensured timely payments
- Investigated historical data for clients' accounts to keep a check on their account debts
- Conducted weekly meetings with team to discuss clients’ credit issues
- Resolved client issues on processing payments and refunds
- Reviewed client sentiments with AMEX to ensure client retention
- Built reports on collection activity and accounts receivable status
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
Account Manager, Process Expert
Midland Credit Management
01.2016 - 01.2018
- Improved the process of retrieving money owed by the clients
- Tracked the rate of success of the entire process and made continuous adjustments when necessary
- Performed audits of accounts that were in the system
- Established quality control standards and maintained and enforced them over time
- Negotiated payment arrangements and followed up to make sure the payments were made
Customer Success Executive
Aegis Private Limited
02.2015 - 04.2016
- Led collections and trained the team on product and process
- Reduced churn
- Kept a high-level view of the entire customer support process
- Generated weekly and daily reports along with monthly interaction with the internal customers
- Reported issues to higher management with great detail.
- Monitored client turnover report and created strategies to retain them with effective plans
Education
Master of Business Administration (M.B.A.) - Business
University Canada West
Vancouver, BC10.2020
Skills
- Merchandise allocation
- Data-driven decision making
- Merchandise presentation
- Consumer behavior analysis
- Inventory management
- Sales analysis
- Shipment processing
- Seasonal planning
- Teamwork and collaboration
- Customer service
- Stockroom organization
Accomplishments
- Initiated payment systems upgrade by presenting recommendations to management and overseeing.
- Created and implemented a strategy to improve the collection of outstanding credit.
- Set payment collection goals and targets for the department.
- Oversaw staff members and ensured the accurate and timely invoicing of customers.
Languages
English
Full Professional
Interests
- Outdoor Recreation
- Playing Sports
- Gym Workouts
Timeline
Assistant Merchandise Manager
Winners & HomeSense
01.2023 - Current
Customer Operations Assistant Manager
Winners & HomeSense
07.2021 - 12.2022
Customer Service/ Operations Supervisor
Winners & HomeSense
11.2019 - 01.2021
Collection Manager
American Eapress Pvt Ltd
02.2018 - 05.2019
Account Manager, Process Expert
Midland Credit Management
01.2016 - 01.2018
Customer Success Executive
Aegis Private Limited
02.2015 - 04.2016
Master of Business Administration (M.B.A.) - Business
University Canada West
Similar Profiles
Kristen CraigKristen Craig
Retail Store Associate at Winners & HomeSenseRetail Store Associate at Winners & HomeSense
Ardhra ValliyilArdhra Valliyil
Store Associate at Winners & HomeSenseStore Associate at Winners & HomeSense
Fleming MpembaFleming Mpemba
Warehouse Associate at Winners & HomeSenseWarehouse Associate at Winners & HomeSense