Harneet Kaur
Halifax
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
Retail Sales Associate
Miniso
01.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Majorel
09.2023 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
Team Member
Osmows Shawarma
04.2023 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Met daily customer service quotas with a focus on quality.
- Created detailed reports highlighting trends in common customer issues encountered during support calls.
- Developed efficient solutions for customer inquiries, complaints and requests utilizing analytical problem solving skills.
- Provided technical support to customers by troubleshooting and resolving hardware, software and network related issues.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
Deli Clerk
Real Canadian Superstore
03.2023 - 10.2023
- Prepared sandwiches, salads and other deli items according to recipes.
- Trained new employees on deli operations and customer service best practices.
- Ensured proper labeling of prepared foods with expiration dates.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Took inventory of deli items and restocked shelves when necessary.
- Organized storage areas to ensure efficient access and retrieval of products.
Education
Diploma - Business Marketing
Conestoga College
12.2022
Skills
- Critical Thinking
- Customer Satisfaction
- De-escalation
- Rapport Building
- Complaint Handling
- Escalation Management
- Computer Literacy
- Active Listening
- Communication
- Multitasking
- Technical Support
- Attention to Detail
- Upselling
- Quality Control
- Inbound Call Management
- POS Systems
- Inventory Management
- Product Knowledge
Timeline
Customer Service Representative
Concentrix
08.2024 - Current
Customer Service Representative
Majorel
09.2023 - 04.2024
Team Member
Osmows Shawarma
04.2023 - 04.2024
Deli Clerk
Real Canadian Superstore
03.2023 - 10.2023
Retail Sales Associate
Miniso
01.2023 - 05.2023
Diploma - Business Marketing
Conestoga College
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