Harneet Kaur
Brampton,ON
Summary
Punctual and honest GSA with a solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Petro-Canada
02.2023 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Guest Service Associate
Shell Gas Station
05.2022 - 02.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
Education
Business International Business - International Business
Centennial College
Toronto, ON08.2023
Skills
- Patience and composure
- Complaint Handling
- Check-in and Check-out Procedures
- Payment Processing
- Upselling abilities
- Security awareness
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guest Service Associate
Petro-Canada
02.2023 - Current
Guest Service Associate
Shell Gas Station
05.2022 - 02.2023
Business International Business - International Business
Centennial College
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