Harneet Kaur
Cambridge,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Majorel
10.2023 - Current
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Resolve technical issues related to client products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
Grocery Clerk
Real Canadian Superstore
02.2023 - 10.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Prepared orders for customers without delay to deliver excellent service.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Team Member
Osmow's Shawarma
09.2022 - 05.2023
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Diploma - Marketing Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
Skills
- Complaint resolution
- Data Collection
- Product Knowledge
- Call Management
- Problem-solving abilities
- Client Relations
- Active Listening
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Majorel
10.2023 - Current
Grocery Clerk
Real Canadian Superstore
02.2023 - 10.2023
Team Member
Osmow's Shawarma
09.2022 - 05.2023
Diploma - Marketing Management
Conestoga College Institute of Technology And Advanced Learning
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