Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harneet Kaur

Airdrie,AB

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience

Work History

Store Manager

Subway
01.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.

Supervisor

Subway
09.2021 - 12.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Business Administartion Diploma - Human Resource Management

Southern Alberta Institute of Technology
Calgary, AB
12.2022

High School Diploma -

Shifaly International School
Ludhiana Punjab
03.2020

10th Grade -

St, GDS Convent School
Ludhiana, Punjab
03.2018

Skills

  • Order Management
  • Program Implementation
  • Root Cause Analysis
  • Time Management
  • Accurate Cash Handling
  • MS Office Proficiency
  • Outstanding Communication Skills
  • Improve Performance
  • Operation & Staff Management
  • Leadership Development
  • Multitasking and Organization

Timeline

Store Manager

Subway
01.2023 - Current

Supervisor

Subway
09.2021 - 12.2022

Business Administartion Diploma - Human Resource Management

Southern Alberta Institute of Technology

High School Diploma -

Shifaly International School

10th Grade -

St, GDS Convent School
Harneet Kaur