Overview
Work History
Education
Skills
Languages
Timeline
Generic

HARMONIE GAJU

Gatineau,QC

Overview

6
6
years of professional experience

Work History

Call Center Representative

Alight Solutions
12.2023 - 04.2024
  • Handling inbound calls from customers
  • Listening to customers needs or issues and providing helpful solutions to their problems
  • Responding to customer's pension plan questions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

ScotiaHelp Advisor

Scotiabank
10.2021 - 10.2023
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance to develop successful financial plans
  • Promoted business to increase customer base and grow revenue
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.

Customer Service Representative

MILLENNIUM 1 SOLUTIONS
07.2021 - 12.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Consulted with customers to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Escalate customer concerns, issues, and requirements to supervisors for immediate rectification.

Customer Service/Sales

OLIVIA BISTRO BOUTIQUE
04.2021 - 07.2021
  • Collected payments and provided accurate change
  • Completed daily tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions, and offered product advice
  • Worked with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times.

Salesperson/Cashier

Le Marche Wakim
12.2017 - 07.2021
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
  • Placed orders and answered customer questions in-person and over the phone to maximize customer service
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Education

High school diploma or GED -

Polyvalente LE carrefour
Gatineau, QC
06.2016

Skills

  • Presentations and Public Speaking
  • Microsoft Office
  • Computer Skills
  • Microsoft Word
  • Microsoft Excel
  • Communication Skills
  • Data Entry

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Call Center Representative

Alight Solutions
12.2023 - 04.2024

ScotiaHelp Advisor

Scotiabank
10.2021 - 10.2023

Customer Service Representative

MILLENNIUM 1 SOLUTIONS
07.2021 - 12.2021

Customer Service/Sales

OLIVIA BISTRO BOUTIQUE
04.2021 - 07.2021

Salesperson/Cashier

Le Marche Wakim
12.2017 - 07.2021

High school diploma or GED -

Polyvalente LE carrefour

Similar Profiles

CREATE PROFILE
HARMONIE GAJU