HARMONIE GAJU
Gatineau,QC
Overview
6
6
years of professional experience
Work History
Call Center Representative
Alight Solutions
12.2023 - 04.2024
- Handling inbound calls from customers
- Listening to customers needs or issues and providing helpful solutions to their problems
- Responding to customer's pension plan questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
ScotiaHelp Advisor
Scotiabank
10.2021 - 10.2023
- Developed and expanded financial planning relationships with customers through loyal and dedicated service
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance to develop successful financial plans
- Promoted business to increase customer base and grow revenue
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
Customer Service Representative
MILLENNIUM 1 SOLUTIONS
07.2021 - 12.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalate customer concerns, issues, and requirements to supervisors for immediate rectification.
Customer Service/Sales
OLIVIA BISTRO BOUTIQUE
04.2021 - 07.2021
- Collected payments and provided accurate change
- Completed daily tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions, and offered product advice
- Worked with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times.
Salesperson/Cashier
Le Marche Wakim
12.2017 - 07.2021
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Placed orders and answered customer questions in-person and over the phone to maximize customer service
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
High school diploma or GED -
Polyvalente LE carrefour
Gatineau, QC06.2016
Skills
- Presentations and Public Speaking
- Microsoft Office
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Communication Skills
- Data Entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center Representative
Alight Solutions
12.2023 - 04.2024
ScotiaHelp Advisor
Scotiabank
10.2021 - 10.2023
Customer Service Representative
MILLENNIUM 1 SOLUTIONS
07.2021 - 12.2021
Customer Service/Sales
OLIVIA BISTRO BOUTIQUE
04.2021 - 07.2021
Salesperson/Cashier
Le Marche Wakim
12.2017 - 07.2021
High school diploma or GED -
Polyvalente LE carrefour