Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurwinder Swaich

Winnipeg

Summary

Dynamic and results-oriented Customer Service and Operations Professional with over 20 years of experience in client-facing, supervisory, and managerial roles within the food service and manufacturing industries. Recognized for consistently delivering exceptional service, building lasting customer relationships, and leading high-performing teams. Adept at operational management, staff training, inventory control, and compliance with food safety and company standards. Skilled problem-solver with a proven ability to enhance customer satisfaction and streamline operations. Highly adaptable, detail-driven, and committed to supporting organizational success through proactive leadership, effective communication, and continuous improvement.

Overview

25
25
years of professional experience

Work History

Assistant Deli Manager

SAFEWAY/SOBEYS
07.2012 - 07.2024
  • Responsible for daily operational tasks and supervising other workers while attending to customers in a timely manner.
  • Managed operational logistics and order inventory for the facilities
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.

Machine Operator

DBG
01.2009 - 01.2012
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Operated machining equipment safely with team of operators.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Manager

SUBWAY
01.2003 - 01.2012
  • Supervise and coordinate daily operations, ensuring compliance with Subway's policies, procedures, and standards.
  • Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste to control costs and maintain product freshness.
  • Train, mentor, and evaluate staff members to enhance performance, productivity, and customer satisfaction.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues and exceed customer expectations.
  • Ensure compliance with health and safety regulations, conducting regular inspections and audits to uphold food safety standards and prevent accidents or incidents.
  • Accomplished multiple tasks within established timeframes.
  • Collaborate with franchise owners, management teams, and corporate representatives to achieve business objectives, address challenges, and implement best practices for success.
  • Managed and motivated employees to be productive and engaged in work.

Assembly Line Worker

DBG CANADA
01.2009 - 01.2012
  • Proficient in assembling various car parts according to standardized procedures and specifications, ensuring accuracy, precision, and quality in every component produced.
  • Skilled in conducting visual inspections and quality checks on assembled parts to identify defects, inconsistencies, or imperfections, and rectifying any issues to maintain product integrity and meet quality standards.
  • Experienced in operating machinery and equipment used in the assembly process, including automated production lines, power tools, and specialized machinery, always ensuring efficient and safe operation.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

Machine Operator

V.R Furniture
01.2002 - 01.2005
  • Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
  • Adapted quickly to changing production schedules, ensuring timely completion of all assigned tasks.
  • Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
  • Maintained a clean and organized workspace, promoting an efficient environment conducive to productivity.

Machine Operator

Royal Stamping and Tooling
01.2000 - 01.2002
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Education

Bachelor of Arts - Political Science

Ryerson University
Toronto, None
06-1995

High School Diploma -

Fletcher's Meadow Collegiate
Brampton, ON
06-1990

Skills

  • Strong Communication
  • Interpersonal Skills
  • Problem-Solving
  • Conflict Resolution
  • Adaptability
  • Workplace safety
  • Time Management
  • Multitasking
  • Quality control
  • Customer Service
  • Manufacturing
  • Production monitoring
  • Assembly procedures
  • Computer Skills (eg, CRM software, Microsoft Office)
  • Certified Food Safety & Preparation
  • Attention to detail
  • Machinery operation
  • Strong work ethic

Languages

English
Full Professional

Timeline

Assistant Deli Manager

SAFEWAY/SOBEYS
07.2012 - 07.2024

Machine Operator

DBG
01.2009 - 01.2012

Assembly Line Worker

DBG CANADA
01.2009 - 01.2012

Manager

SUBWAY
01.2003 - 01.2012

Machine Operator

V.R Furniture
01.2002 - 01.2005

Machine Operator

Royal Stamping and Tooling
01.2000 - 01.2002

Bachelor of Arts - Political Science

Ryerson University

High School Diploma -

Fletcher's Meadow Collegiate

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Gurwinder Swaich