Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harmnajot Kaur

Brampton,Canada

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

A1 Taxi Inc
09.2023 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

A Class Architect And Construction
09.2019 - 07.2023
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Interior Designing - Interior Design

NMID
Chandigarh
07.2019

Skills

  • Account Management
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Safety Regulations
  • Customer Service
  • Quality Assurance
  • Exceptional Communicator
  • Customer Complaint Resolution

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Coordinator

A1 Taxi Inc
09.2023 - 11.2023

Customer Service Representative

A Class Architect And Construction
09.2019 - 07.2023

Interior Designing - Interior Design

NMID
Harmnajot Kaur