HARMISS KAFEERO
Toronto,ON
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Snow Shoveler
Self Employed Services
02.2023 - 04.2023
- Completed prompt snow removal process during and after weather events.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Upheld safety standards for working in wet, cold and windy conditions.
Custodian
GS Hospital
06.2020 - 02.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Representative
TASO
04.2017 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Computer Applications Development
Makerere University
Kampala, UG01.2018
Skills
- Customer Service
- Safety Protocols
- Product Inventories
- Tool and Supply Organization
- Reading Comprehension
- Critical Thinking
Certification
- Harm reduction
- Naloxone Training
- Shelter standards
Timeline
Snow Shoveler
Self Employed Services
02.2023 - 04.2023
Custodian
GS Hospital
06.2020 - 02.2023
Customer Service Representative
TASO
04.2017 - 12.2019
Diploma - Computer Applications Development
Makerere University
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