Harminder Singh
Toronto,ON
Summary
Ambitious and experienced sales and service professional with extensive knowledge in telecommunication and insurance sector. Successful at working with diverse team to develop comprehensive approaches. Proven track record in ensuring punctuality and adhering to safety protocols. Self-motivated, committed to learning quickly, adhering to safety standards, and contributing to a positive experience. Seeking opportunity to expand skills while actively contributing to company's growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Advisor (Home and Auto)
Royal Bank of Canada
02.2024 - Current
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge
- Explained different options to prospective clients and recommended suitable insurance policies
- Customized insurance policies to meet individual client requirements and preferences
- Stayed current with ongoing continuing education courses related to insurance products, regulations
- Monitored industry trends and regulatory changes to stay informed about product offerings and best practices
- Established strong professional relationships with underwriters to negotiate favorable terms for clients.
Sales and Service Specialist and Subject Matter Expert
Nordia (Bell Canada)
11.2020 - 03.2024
- Respond to customer queries related to television, internet, mobility, and telephone products
- Educated customers on product and service offerings, including policies, restrictions, and refund policies
- Generating new and following up on existing leads to build a sales pipeline, supports marketing and demand generation sales campaign
- Connecting and building rapport with a variety of clients by actively listening to client's needs and offering custom solutions
- Delivering the right solutions for clients evolving requirements with prompt and efficient service, working closely with sales management teams to develop targeted lists
- Negotiating and entering into contractual agreements in accordance with the company's policies and procedures, providing prompt and exceptional sales and after sales experience by resolving concerns of clients immediately and effectively
- Support sales efforts through lead generation, appointment setting, and managing assigned clients using customer focus selling techniques
- Support senior leadership to deliver assigned team results for increase revenue, volume, and profitability
- Respond to internal and external inquiries for coaching assistance via subject matter expert matter through emails
- Mentor other team members on projects, client's relationships, selling techniques, and best practice to achieve goals
- Act as the voice of the clients at executive level
- Supervised juniors and new trainees.
Construction Assistant
Target design and build
04.2019 - 04.2020
- Landscaping, Indoor/outdoor construction, and renovation
- Hand and power tool expert
- Demolition and site maintenance and material transport
- Commended by site foremen for contributing to safe workplace environment
- Reporting safety hazards and taking precautionary measures.
Education
Post-Degree Certificate - Business Administration - Human Resources Management -
St. Lawrence College
Kingston, ONPost-Degree Certificate - Project Management - undefined
Fleming College
Peterborough, ONBachelors in Civil Engineering - undefined
Rajasthan Technical University
Rajasthan, IndiaSkills
- Possess strong analytical and problem-solving skills, with ability to make well thought out decisions
- Proficient in using Microsoft Office including Word, Excel, and PowerPoint
- Detailed-oriented, efficient, and organized professional
- Highly skilled in client relationship
- Effective communication
- Time management
- Risk assessment
- Active listening
- Team player
Certification
- Other Than Life (OTL) for Home and Auto Insurance-Financial Services Regulatory Authority of Ontario (FSRA), February 2024
- First Aid CPR Level C AED from Paragon Security, May 2023
- WHMIS 2015 & GHS from Paragon Security, May 2023
- Health and Safety Awareness Course from Paragon Security, May 2023
Timeline
Licensed Insurance Advisor (Home and Auto)
Royal Bank of Canada
02.2024 - Current
Sales and Service Specialist and Subject Matter Expert
Nordia (Bell Canada)
11.2020 - 03.2024
Construction Assistant
Target design and build
04.2019 - 04.2020
Post-Degree Certificate - Business Administration - Human Resources Management -
St. Lawrence College
Post-Degree Certificate - Project Management - undefined
Fleming College
Bachelors in Civil Engineering - undefined
Rajasthan Technical University
- Other Than Life (OTL) for Home and Auto Insurance-Financial Services Regulatory Authority of Ontario (FSRA), February 2024
- First Aid CPR Level C AED from Paragon Security, May 2023
- WHMIS 2015 & GHS from Paragon Security, May 2023
- Health and Safety Awareness Course from Paragon Security, May 2023
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