Harminder Singh
Belleville,ON
Summary
Result oriented finance professional with 8 years of experience in implementing process improvements that reduced disputes by over 10%, increased on time payments by 5%. Skilled in generating accurate monthly reports that track payments, outstanding balances. Proven ability to collaborate with cross functional teams and implementing efficient methods that improve accuracy, efficiency and revenue growth.
Overview
10
10
years of professional experience
Work History
Sales Associate and Keyholder
Sherwin-Williams
10.2019 - Current
- Providing excellent customer service by educating customers in product selection, promotional offers and handling their inquiries or complaints.
- Actively engaged with customers to promote and sell products customized to their needs and color selection.
- Developing thorough understanding of products including benefits, features and application methods for recommending products to end customers.
- Assisting with inventory management like re-ordering inventory, stocking shelves, monitoring products levels and organizing them to ensure product availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participating in trainings sessions available online internally and in person with sales representatives of retail partners.
Accounts Receivable Specialist
Agilent Technolgies
03.2019 - 08.2022
- Tested and implemented streamlined payment processing system, resulting in 10% reduction on open on-account payments.
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Processed over 100's payments every week.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Communicated with Supervisor about discrepancies and devised plans to reconcile financial issues.
- Subject Matter Expert in O2C responsible for developing, training, preparing SOP’s and transitioning collection process of newly acquired companies into SAP ERP.
- Forecasting reserves, bad debt on quarterly, yearly basis
Accounts Receivable Analyst
Genpact
04.2014 - 03.2019
- Managed all facets of receivables for different clients over North America and Europe region.
- Built customer relationships oversaw over 100 customer accounts annually.
- Performed collections on past due accounts aged over 30 days.
- Contacted clients with past due accounts to formulate payment plans.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched potential customers' applying for in-house credit and chargebacks.
- Handled high volume of in-bound calls and emails pertaining to customers' accounts providing excellent customer service.
- Developed team communications and information for quarterly/ monthly review meetings and Year End close.
- Prepared aging spreadsheets for upper management review
- Managed transition for Accounts Receivable from client to offshore location.
- Possess working knowledge of various portals: Oracle, Ariba, Taulia, Salesforce, SAP.
Education
Post-Graduate Certificate - Global Business Management
Loyalist College of Applied Arts And Technology
Belleville, ON05.2024
Skills
- Financial Reporting
- Audit Process-Internal
- Finance Analysis
- Accounting
- Best Practice Implementation
- Cross Functional Coordination
- Collection and Deduction Analysis
- KPI Measurement
- Business Workflow Mapping
- Portfolio Management
- Quality Assurance
- Compliance Guidelines
- Process Improvement
- Relationship Management
- Team Management
- Training & Development
Accomplishments
- Brought in multiple new customers for Sherwin-Williams.
- Awarded best team in Ottawa district in 2023 with sales increasing by 15% annually.
- Consistent top performer and received many appreciations from client as well as internal stakeholders.
- Successful in:
Bringing down the past due to 0.00% in the history of the process
Bringing down the DDO level to 2.5%- lowest in history of process
- Articulate in maintaining a consistent NPS – process owners survey of 10 (10 being highest).
- Achieved recognition from clients and vendors for the performance and timely resolutions.
- Increased productivity 6% by implementing several process improvements.
Timeline
Sales Associate and Keyholder
Sherwin-Williams
10.2019 - Current
Accounts Receivable Specialist
Agilent Technolgies
03.2019 - 08.2022
Accounts Receivable Analyst
Genpact
04.2014 - 03.2019
Post-Graduate Certificate - Global Business Management
Loyalist College of Applied Arts And Technology
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