Harminder Singh

• Offered product and service consultations and employed upselling techniques
• Built trusting relationships with customers by making personal connections
• Processed orders through company system and coordinated product deliveries
• Worked with fellow sales team members to achieve group targets
• Doing sales reports for the weekends
• Cash handling and Key holder
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Identified individual employee's unique work styles and adapted management methods.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Provided supportive link between external customers and internal operations.

Consistently met quarterly sales goals and increased customer retention rate year-over-year.

• Made reservations over the phone and in person and ensured all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
• Responsible for closing out the financial books of the hotel at the end of each business day
• Assisted in organizing facilities services to take care of customer issues and solve it as quickly as possible
• Reconcile accounts
• Keep accurate financial records and ledgers.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Followed company security and check-in policies and procedures and reported suspicious activity to General Manager.
• Reset college advantage for next days' use by sending detailed daily bank reports to head office agency and closing finances for current day.
• Applied mathematical abilities to calculate and check figures in accounting systems.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reviewed daily financial statements and completed end-of-day paperwork in opera and colleague advantage with 100% accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Reported financial data and updated financial records in ledgers and journals.
• Assessed data and information to verify entry, calculation and billing code accuracy.

• Cash handling accuracy
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
• Drove team success by completing assigned task quickly and accurately
• Answered customer questions and took orders
• Verified orders and bagged items for easy transport
• Maintained order of customer and crew member work areas
• Attributes and Skills:
• Cash handling accuracy Inventory control procedures
• Relationship selling Sales development
• Cash register operation Verbal/written communication
• Financial records analysis Documentation and recordkeeping
• Money handling Product Sales
• Listening skills Time management Team player mentality Excellent communication skills