Harminder Kaur
Kitchener,ON
Summary
Dynamic and results-driven Project Coordinator with 4 years of extensive expertise in managing project schedules, cross-functional teams, facilitating team communication, and project execution ensuring the timely delivery of objectives. Adept at tracking budgets coordinating resources, and mitigating risks to support successful project outcomes. Highly analytical with a keen eye for detail, skilled in synthesizing complex information to achieve organizational objectives. An excellent communicator with strong cultural sensitivity, fostering team cohesion, and inspiring individuals to achieve their full potential while delivering on shared goals. Renowned for adaptability, problem-solving, and delivering measurable results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Communications Project Coordinator
Home Hardware Stores LTD
05.2022 - Current
- Support the creation and implementation of technical Solutions Guide to guarantee that Dealers are informed of new product offerings and how to implement them
- Monitored project plans, schedules, and change requests while maintaining comprehensive documentation including minutes, status reports, and task trackers
- Created workback schedules and timelines to ensure projects stay on schedule
- Ensured project deadlines are met
- Assessed project risks and issues and provide solutions where applicable
- Provided status report update for project milestones and adjustments to project schedule
- Identified potential project risks and collaborated with the project manager to implement mitigation strategies
- Organized and facilitated meetings, prepared agendas, and followed up on action items to ensure accountability
- Monitored compliance with organizational and client-specific requirements, ensuring adherence to quality standards
- Coordinated and executed communications of inventory updates, assortment updates and Planogram Orders emails to enhance dealer understanding and integration of the new assortment
- Made the content of Solutions Guides more engaging for dealers by adding sales data, adding competitive details wherever possible, adding clear description and images, updating the solutions guides with more graphic components and dealer endorsements
- Rework content to include more information on POGs, POP, etc
- And refine content to 'sell' the new assortment to dealers
- Facilitated the review, approval, and signing of change requests, ensuring alignment with project goals and stakeholder expectations
- Utilized project management tools (e.g., Monday.com and Microsoft Project) to monitor progress and report on key performance metrics
- Supported cross-functional teams in resolving project-related issues, fostering collaboration and problem-solving
- Identified potential project risks and collaborated with the project manager to implement mitigation strategies
- Served as the primary liaison between team members, stakeholders, and other departments to streamline communication
- Coordinate the execution of the communications plan across a variety of media, including but not limited to video content, event briefings, speeches, presentations, written collateral, and other assets
- Supported the execution of three projects simultaneously, ensuring 100% client satisfaction and on-time delivery
- Ensured compliance with quality standards and client-specific requirements throughout the project lifecycle
- Support internal corporate communications for the President, CEO, and leadership team, as well as store owners, through presentation development, key message creation and other tasks required
Project Associate
Temflo Systems Private Limited
01.2019 - 08.2020
- Scheduled and coordinated video conferences, speaking engagements, programs, and meetings
- Assisted with the creation of division protocols and policies
- Coordinated projects from conception to completion, including design and development
- Assisted in preparing a contingency plan and risk mitigation strategy, as well as a schedule for project deliverables, milestones, and goals
- Provided technical feasibility input and schedule weekly updates with the implementation team and the client
- Prepared meeting materials and organize booking resources, meetings, and participant scheduling
- Created, organized, and communicated project materials and meeting minutes
- Compiled client status reports and perform quality control to ensure that the reports are accurate and in conformity with the contract
- Requested, tracked, and processed purchase orders, as well as generated a change order record for the project
- Provided inputs to improve processes for improved performance
Customer Service Supervisor
American Express
02.2018 - 12.2018
- On floor supervisor in Merchant services (banking) department
- Provided assistance the team members
- Handled escalated merchant requests to update their bank accounts on their merchant portal
- Led, managed, and motivated a team of customer service representatives
- Schedule shifts and assign daily tasks to ensure adequate coverage
- Utilize proper telephone etiquette and ask in-depth questions to immediately find solutions to merchant's issues
- Followed proper due diligence to avoid fraudulent activities on merchant's accounts
- Managed large amounts of incoming calls
- Provided company information and policies to merchants upon inquiry and answered questions via phone and email
- Worked and coordinated with other teams to provide one stop solution to the merchant
- Improved merchant service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Prepared and presented reports on customer service metrics and team performance
- Used insights to make data-driven decisions for process optimization
Education
BBA -
Sikkim Manipal University
Diploma - Project Management
Conestoga College
12.2021
Diploma - Supply Chain Management
Conestoga College
04.2021
MBA - Marketing and HR
Rukmini Devi Institute of Advanced Studies
05.2017
Skills
- MS Project
- MS Excel
- MS PowerPoint
- JIRA
- Salesforce
- Mondaycom
- Google Workspace
- SharePoint
- Project Management
- Stakeholder Management
- Risk Management
- Extremely Hard Working
- Dedicated
- Detail Oriented
- Adapt to New Technologies
- Action Driven
- Work Collaboratively in Teams
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Communications Project Coordinator
Home Hardware Stores LTD
05.2022 - Current
Project Associate
Temflo Systems Private Limited
01.2019 - 08.2020
Customer Service Supervisor
American Express
02.2018 - 12.2018
BBA -
Sikkim Manipal University
Diploma - Project Management
Conestoga College
Diploma - Supply Chain Management
Conestoga College
MBA - Marketing and HR
Rukmini Devi Institute of Advanced Studies