Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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Harmeet Kaur

Surrey

Summary

Results-driven professional with experience at lululemon, excelling in warehouse management and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in data entry and order processing, consistently achieving targets while maintaining high standards of accuracy and efficiency. Strong organizational skills and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Warehouse Picker

lululemon
Delta
11.2024 - 01.2025
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Worked efficiently to meet daily picking quotas.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used warehouse management software to locate items quickly.
  • Placed products on conveyors for final wrapping and shipment.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Pulled and packed product using various tools and equipment to meet order goals.

Customer Service Representative

IOSolutions call centre Inc.
Summerside
09.2021 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices..
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly and maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Warehouse Associate

Menasha packaging Canada LP
Brampton
11.2020 - 08.2021
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.

Security Guard

code red operative group secuirty
Oakville
12.2019 - 12.2020
  • Conducted daily security patrols of assigned areas, and responded to alarms, emergencies, and disturbances.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided customer service assistance to staff and visitors in a professional manner.

Education

Associate of Applied Science - Computer Science Networking Technician

Canadore College of Applied Arts And Technology
Mississauga, ON
12-2020

Skills

  • Data entry
  • Microsoft outlook
  • Inbound and outbound calling
  • Organizational skills
  • Documentation
  • Call center operations
  • Process transactions
  • Technical troubleshooting
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Rapport building
  • 45 WPM typing speed
  • Multi-line phone talent
  • Warehouse management
  • Order processing
  • Microsoft exchange
  • Communication skills

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementFlexible work hoursWork from home optionWork-life balance

Timeline

Warehouse Picker

lululemon
11.2024 - 01.2025

Customer Service Representative

IOSolutions call centre Inc.
09.2021 - 01.2024

Warehouse Associate

Menasha packaging Canada LP
11.2020 - 08.2021

Security Guard

code red operative group secuirty
12.2019 - 12.2020

Associate of Applied Science - Computer Science Networking Technician

Canadore College of Applied Arts And Technology

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Harmeet Kaur