Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HARMEET KAUR

ETOBICOKE,Canada

Summary

Client-focused Customer Service Representative with 3+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients'original requests. Empathetic and patient while dealing with the customers with an outgoing approach and paying attention to the minute details.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Email Specialist

Cxai Inc.
03.2025 - Current
  • Provide world-class service by responding to customer and merchant inquiries via email with clarity, professionalism, and efficiency, ensuring a consistently positive experience.
  • Use SAP to manage incoming correspondence, process refunds, perform credit balance transfers, and handle payment exceptions with accuracy and efficiency.
  • Address billing inquiries by reviewing account activity, explaining charges and payments, and assisting customers with understanding their invoices and balances.
  • Investigate missing or misapplied payments by gathering all relevant information and escalating unresolved issues to appropriate departments when necessary.
  • Handle a wide range of inquiries, complaints, and service requests with a solution-focused mindset, while strictly adhering to company policies and service-level agreements (SLAs).
  • Accurately document all customer interactions, including issue details and resolutions provided, within company systems to ensure service transparency and accountability.
  • Collaborate cross-functionally with internal teams to ensure consistent and effective support, aligning with customer needs and expectations.
  • Continuously expand product and system knowledge through training and self-guided learning to stay current and effective in daily responsibilities.

Travel Consultant

Cloud5 Communications
08.2024 - 03.2025
  • Arrange and book domestic and international travel, in a variety of complexity, for air, car, and lodging, cruise, limo. Provide insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client's needs.
  • Streamline the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
  • Use various Global Distribution Systems (GDS), including Sabre.
  • Communicate effectively with customers over the telephone and e-mail.
  • Act as a trusted consultant by using travel expertise to proactively provide advice to clients to meet their needs while adhering to the company’s travel policy.
  • Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence and service metrics.
  • Resolve client issues quickly, ensuring their satisfaction with our services and solutions provided.

Customer Support Representative

One Contact INC.
03.2023 - 04.2024
  • Respond promptly and professionally to client requests via phone and email, ensuring timely resolution while upholding the organization’s service standards.
  • Manage both inbound and outbound calls with flexibility, offering tailored support to address a wide range of client needs.
  • Handle inquiries, service requests, and complaints efficiently, escalating to the appropriate technical or service teams when necessary.
  • Maintain a strong understanding of the company’s and clients’ products and services to provide accurate and effective assistance.
  • Evaluate customer needs to facilitate seamless coordination with service and technical departments, ensuring high-quality support and client satisfaction.

Customer Care ( Team Member)

Tim Hortons
11.2021 - 03.2023
  • Deliver exceptional customer service by warmly greeting patrons, actively listening to their needs, and accurately processing transactions using the Point of Sale (POS) system.
  • Demonstrate thorough knowledge of the menu, including daily specials, to guide customers in making informed choices and to upsell additional items, contributing to increased revenue.
  • Ensure order accuracy by carefully assembling and inspecting food and beverage items, following established recipes and presentation standards.
  • Efficiently manage high-volume drive-thru operations by processing orders promptly and maintaining clear, friendly communication to enhance the overall customer experience.

Financial Services Representative

ILEADS
01.2020 - 07.2021
  • Opened several accounts of customers
  • Stay updated with the latest marketing concepts and techniques
  • Provided leads with excellent customer service by enabling them to achieve desired results
  • Brainstormed creative ideas to improve branding and company messages
  • Assessed customer feedback and concerns to recommend marketing adjustments
  • Conducted statistical analysis on data from marketing campaigns to measure success
  • Researched new financial products or analytics to determine usefulness

Education

Diploma - Business Management

Seneca College
08.2022

Post Secondary Education - Commerce

SGRR Public School
05.2019

Skills

  • Microsoft Office
  • Sabre
  • Salesforce
  • People- Soft
  • SAP
  • Problem- Solving
  • Decision Making
  • Desire to learn
  • Positive thinker
  • Attention to detail
  • Adaptability
  • Strong work ethic
  • Time Management
  • Punctual
  • Multitasking
  • Research and Analytical Skills
  • Excellent communication skills
  • Proactive approach
  • Travel arrangements

Certification

  • ADCA- WEB DESIGN

Timeline

Email Specialist

Cxai Inc.
03.2025 - Current

Travel Consultant

Cloud5 Communications
08.2024 - 03.2025

Customer Support Representative

One Contact INC.
03.2023 - 04.2024

Customer Care ( Team Member)

Tim Hortons
11.2021 - 03.2023

Financial Services Representative

ILEADS
01.2020 - 07.2021

Post Secondary Education - Commerce

SGRR Public School

Diploma - Business Management

Seneca College

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